Transparency of information on electricity management and usage

Recently, there have been some reports about the situation of Thai Nguyen Electricity Company cutting off power without prior notice, especially in the central area of ​​the province, affecting people's lives. However, according to the reporter's investigation, the Electricity industry is seriously implementing the process of announcing power outages through digital transformation, ensuring publicity, transparency and convenience for customers.

Thai Nguyen Central Power Company staff replace transformer station on Z115 road.

Records at Thai Nguyen Central Power Company in June and July 2025 (the peak time of the year for electricity use) show that this unit is effectively implementing many digital transformation solutions in customer service and operations management.

In particular, the announcement of power outage was carried out in accordance with the correct procedure, there was no sudden, unannounced power outage as some information spread.

According to Mr. Duong Thuy Binh, acting Captain of the Central Power Grid Management Team of the province, all plans for power outages and reductions are developed in advance, through many steps of inspection and approval, and must be notified to customers before implementation. The form of notification is posting at the headquarters, via SMS, electronic notifications, and the customer care application of the Electricity industry.

Mr. Binh affirmed: We strictly implement the Corporation's instructions on digital transformation, in which customers are the center. The announcement of power outage schedules is mandatory and is automatically updated on the digital system, ensuring that all people can access information quickly, clearly and conveniently. Cases such as people's opinions are all cases of force majeure such as natural disasters or fire incidents.

Thai Nguyen Central Power Corporation has been widely deploying the EVNNPC.CSKH customer care application on smart devices. This application allows people to receive power outage notifications, look up electricity bills, monitor daily and monthly electricity consumption and view the power supply status of their family - that is, know when the power goes out or is restored without having to call the switchboard.

Ms. Ha Thi Lan in Phan Dinh Phung Ward shared: I often receive text messages notifying me of power outages a day in advance. Not only that, I also use the Electricity Department's App to view information, which is very convenient and transparent.

Mr. Nguyen Hong Son, living on Z115 Street, in the same ward, said: The electricity customer care app is very useful. Since installing it, I can check all information related to electricity in my house, no longer worrying about sudden power outages without knowing the reason.

Not only stopping at customer utilities, Thai Nguyen Electricity also invests in modernizing the grid with remote control technology. The devices on the grid are now managed and operated from the Grid Control Center of Thai Nguyen Electricity Company, helping to quickly detect problems, localize and handle them promptly, thereby minimizing power outage time and increasing stability in power supply.

The application of technology in power management has helped the unit to be more proactive in planning maintenance and repair, and at the same time accurately notify each area and each group of affected customers. Thanks to that, all power outages are carried out with the consensus and understanding of the people.

From the forms that Thai Nguyen Electricity is applying in digital transformation, it can be seen that the information about the Electricity sector in the central area of ​​Thai Nguyen arbitrarily cutting off power without notice is incorrect.

In the context of the national electricity industry strongly transforming towards digitalization, the transparency of power outage schedules, ensuring publicity and creating maximum conditions for customers to access information, is a step forward in serving people using electricity.

Source: https://baothainguyen.vn/xa-hoi/202508/minh-bach-thong-tin-ve-quan-ly-su-dung-dien-b8a308d/