Digital transformation platform

Staff of the District HCC Service Center Branch guide people to register for services on the computer.

To facilitate people to resolve administrative procedures through the electronic environment, the district has invested in fiber optic broadband network infrastructure covering over 90% of households and up to 100% of communes, ensuring people's communication needs; 4G, 5G networks reach 100% of remote, mountainous and rural areas...

Mr. Hoang Van Sinh, Chairman of the District People's Committee, said: The district identifies digital transformation in the implementation of administrative procedures as playing a very important role, bringing many benefits to organizations and individuals. Through digital transformation, the process of receiving and processing people's records is more public and transparent; reducing the time to process records, reducing costs for both state agencies and citizens. Performing online transactions is one of the solutions that the district has implemented quite effectively in recent times.

From the beginning of 2025 to now, the District Public Service Center Branch has received 1,418 records (857 new records received; 561 records transferred from the previous period); of which 745 records have been resolved correctly and before the deadline. 100% of administrative procedures under the jurisdiction of the district and commune levels have implemented the "5-step on-site" and "5-step electronic environment" processes for eligible procedures. 100% of people know how to use smartphones to perform administrative procedures, look up procedures and log into the National Public Service Portal account via the VNeID application, using the application to provide information instead of documents such as ID cards or family information.

Mr. Luong Xuan Hoa (Dong Ngu commune) said: "Previously, I often did procedures at the commune, such as registering birth certificates for children, notarizing documents, which was very time-consuming. The youth union guided me to submit procedures online, now I only need a smartphone, and I can submit administrative procedures anywhere, which is very convenient."

Mr. Luong Xuan Hoa (Dong Ngu commune) performs motorbike registration procedures through the public service portal.

In addition to the positive results achieved, digital transformation in administrative procedures in the district also faces some limitations and difficulties such as: Habits of using paper documents, submitting documents directly, using cash in payment, limited access to IT applications of the people... In addition, network infrastructure conditions, internet connection speed are sometimes slow, causing difficulties for people and businesses to use online public services.

To effectively implement administrative reform associated with digital transformation, in the coming time, localities will continue to diversify forms of propaganda, raise awareness of civil servants, and strengthen guidance for people and businesses to use online public services. At the same time, continue to monitor and evaluate people's satisfaction, listen to people's opinions to have an objective basis for providing public services, ensuring that people are the center of service.

Nguyen Duy

Source: https://baoquangninh.vn/day-manh-chuyen-doi-so-trong-thu-tuc-hanh-chinh-3357968.html