Many citizens' complaints have not been resolved within the deadline.

Despite the attention and regular urging from the Quang Tri provincial leadership and relevant departments and units, the delay in resolving citizens' complaints on the province's on-site reporting portal still persists.

According to a report from the Department of Information and Communications, from May 1, 2021 to May 31, 2024, the Information and Communications Technology Center received and processed 989 complaints.

As a result, 858 complaints were processed and 131 were canceled. Of the 858 processed complaints, 610 were processed on time; 245 were overdue, and 3 are still being processed. The rate of overdue complaints remains high compared to the set targets and requirements.

It is known that, despite frequent reminders and urging from the Information and Communication Technology Center, many localities and units have not processed citizens' feedback within the stipulated timeframe.

This has led to delays in resolving complaints on the provincial on-site complaint portal. Furthermore, many complaints have been processed, but the public has expressed dissatisfaction. When citizens submit complaints, the relevant agencies have not interacted with them to clarify the issues raised.

In light of this situation, the Provincial People's Committee has issued a document requesting provincial departments, agencies, and organizations, as well as the People's Committees of districts, towns, and cities, to put an end to the delayed handling of citizen complaints that negatively impact the quality of public administration services.

In addition, provincial departments, agencies, and organizations, as well as the People's Committees of districts, towns, and cities, are required to direct, guide, inspect, and supervise their subordinate units related to their areas of management, promptly receiving, processing, and responding to information within the prescribed timeframe, ensuring the quality and effectiveness of the processing results to bring satisfaction to the people; and are responsible for reciprocal interaction to answer, explain, and clarify the content of individual interactions within one day after the individual or organization submits the interaction...

The Provincial People's Committee also requested a review of the responsibilities (if any) of organizations and individuals in the delayed handling of feedback from citizens, and used the results of handling feedback as criteria for annual emulation and reward evaluations of the unit.

Tay Long

Source: https://baoquangtri.vn/nhieu-phan-anh-cua-nguoi-dan-chua-duoc-giai-quyet-dung-han-186402.htm