Customer inquiries will be handled via the EVNHCMC CSKH app.

Instead of having to spend time and effort traveling like many years ago, more than 2.7 million electricity customers of EVNHCMC today only need to perform operations on their smartphones, have an internet connection to be able to perform all electricity requests and procedures on the online platform.

Since 2015, EVNHCMC has developed a customer care application and utility (EVNHCMC CSKH App) in parallel with the implementation of an effective remote measurement system. The purpose is to create the fastest and most convenient conditions for customers through providing a number of new services, empowering customers to track and monitor their electricity usage. At the same time, monitor the quality of electricity services anytime, anywhere through the CSKH application and the CSKH website of EVNHCMC. Since then, the App has been upgraded once, and there are currently more than 1 million customers using this App.

The remote metering system not only collects remote electricity indexes to calculate electricity bills for customers but also provides additional information related to customers' electricity usage. For example, warnings about cases of abnormal increase/decrease in electricity usage, warnings about operating parameters such as current, voltage, power factor, etc. These warnings will be automatically sent to customers via the EVNHCMC CSKH App, Zalo, email, etc. From there, customers can proactively build a more flexible, efficient and economical electricity usage plan, contributing to environmental protection and reducing economic costs for families and society.

According to EVNHCMC representative, customers can now use all electricity services anytime, anywhere and 24/7. All information about electricity, including meter reading schedule, electricity supply schedule, sending requests and monitoring the progress of electricity services such as issuing new electricity purchase contracts; changing/adding contract information; extending/terminating electricity purchase contracts; temporarily suspending electricity use; services for checking and verifying metering equipment, monitoring electricity consumption indexes, etc. are all provided online.

For customers using large amounts of electricity through specialized transformer stations, EVNHCMC said it also provides daily electricity usage charts, capacity charts, current charts, power factors, etc. with a frequency of 30 minutes/time for customers to remotely monitor the power system in near real time. Providing this information is very important to exploit this data in production and business activities. In addition, through the EVNHCMC CSKH application, electricity customers quickly receive notifications of unusual cases of the power system to coordinate with the electricity industry to promptly check and handle to minimize power incidents on the system, ensure stable, continuous and safe power supply, as well as improve the reliability of power supply.

“In the coming time, the city's electricity industry will continue to upgrade and add more advanced features to make it easier for customers to use. For example, improving the responsiveness of services, tracking the route of electricians, making free calls via the App... Especially supporting advanced consulting, choosing consulting personnel via the App", Mr. Phan Hoang San - Director of EVNHCMC Customer Care Center emphasized.

INSTALLATION INSTRUCTIONS FOR EVNHCMC CUSTOMER SERVICE APP

ON MOBILE

Step 1: Search for the keyword “EVNHCMC CSKH” on the AppStore of iOS operating system, or the keyword “EVNHCMC CSKH” on CH Play of Android operating system.

- Or visit the link:

· IOS: https://apps.apple.com/vn/app/cskh-evnhcmc/id1098174684?l=en

· Android:https://play.google.com/store/apps/details?id=com.evnhcmc.evnmobileapp&hl=vi&gl=US&fbclid=IwAR1QOBEoxootw750SEzsx9xNM_KcI72MWQDhJShmKasWGpBMxAj05OjRDkw

- Or Scan QR Code