From the channel connecting with the people...
After 17 days of the two-level local government model coming into operation, the fanpage “Kien Hung Ward - Hanoi City” has more than 4,700 followers. The page reflects diverse and multi-dimensional information about the activities of Kien Hung Ward and attracts many interactions and interests.
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According to the bookmarks, the interaction between people and the government mostly revolves around everyday issues in life. Questions such as: How to buy social insurance, how much to pay, where to buy; import procedures, business registration, which address to go to?... are all answered quickly by the fanpage's administration.
Not stopping there, the fanpage also has constructive comments, demonstrating the responsibility of citizens. For example, the account Tran Minh Hanh reflects the traffic congestion at the "bottleneck" Xa La intersection due to the number of people and vehicles pouring in from two major roads, Cienco 5 and Nguyen Xien, while the overpass project is still unfinished and the pedestrian bridge is not used by many people... causing serious traffic insecurity.
Account Tran Minh Hanh proposed a solution: Kien Hung Ward Police created a barrier in front of the K Hospital gate, forcing traffic participants to only have one way to cross the street, the overpass.
Also on this account, the author mentioned the unsanitary environment at two bus stops opposite each other in the Tan Trieu K Hospital area due to the overflowing garbage: “Although we know that passengers wait for the bus only for a short while, looking at it, it is not worthy of the urban status. We sincerely hope that the leaders of Kien Hung ward will take measures to make our ward a developed, civilized, prosperous ward, worthy of the capital. Sincerely thank you!”...
Regarding this opinion, the fanpage responded: “... the opinions have been fully recorded by the fanpage's Management Board and will be compiled and forwarded to relevant agencies and functional units for consideration and handling according to their authority. At the same time, the ward will continue to coordinate inspection and review to find appropriate solutions, contributing to improving the quality of the living environment and urban appearance in the area”...
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Sharing about the effectiveness of the fanpage, Party Secretary and Chairman of Kien Hung Ward People's Council Nguyen Tien Quyet said that the model of government closest to the people has a lot of content, but for now, Kien Hung Ward is trying to implement two things. First, all individuals, organizations, and businesses coming to transact with the ward government are received and resolved as quickly as possible. Second, the reflections of all subjects on the fanpage are received and responded to by the ward. This is a useful information channel for the government to better understand the thoughts and aspirations of the people, to serve the people better.
...to government action
To maintain the effective operation of the fanpage, the Kien Hung Ward Party Committee has established a page management board and set out operating principles. Accordingly, all opinions and feedback from organizations and individuals on the fanpage must be fully received, processed seriously, promptly, and within the scope of management functions.
The fanpage management department will be the permanent unit, responsible for monitoring, receiving and recording people's opinions; then classifying them by field (urban, social policy, land administration, construction...) and transferring opinions to the right professional officer in charge for response.
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Professional staff in each field directly respond to related issues within their area of responsibility. If the issue is under the jurisdiction of another department, they must actively coordinate. Professional staff assigned to receive and respond must respond or give opinions as soon as possible, no later than 24 hours from the time of receiving the transfer; the response must be quick, concise, accurate, and clear in the spirit of maximum support for the people.
“The ward leaders will directly check and supervise periodically or suddenly the reception, processing of information and responses on the fanpage. This process is clearly disseminated throughout the ward so that everyone can raise their sense of responsibility to serve the people,” Mr. Nguyen Tien Quyet emphasized.
Not only interacting on the fanpage, the Kien Hung Ward Public Administration Service Point also made people very satisfied. At noon on July 16, Ms. Le Thi Hong Loan (born in 1957; residential group 4, Kien Hung Ward) happily left after being guided by ward officials to prepare documents for the land use right certificate.
Ms. Loan said that in 2004, she had also applied for a land use right certificate, but could not do so due to many reasons. After 20 years, Ms. Loan came to ask and was enthusiastically guided. "I highly appreciate the working method and the attitude of serving the people of the staff of Kien Hung Ward Public Administration Service Point" - Ms. Loan said.
As the person directly in charge of the operation of the Kien Hung Ward Public Administration Service Point, Vice Chairman of Kien Hung Ward People's Committee Tran Manh Hai informed that from July 1 to now, 100% of administrative procedure requests from people have been guided, received and resolved in accordance with the guidance process of the Hanoi City Public Administration Service Center; 100% of the entire administrative procedures have been received online and resolved in accordance with the construction process...
"All transactions and procedures of individuals and organizations are processed by ward officials as quickly as possible, without wasting the time of people and businesses," Mr. Tran Manh Hai emphasized.
To become a government that serves the people, such concrete, practical and substantive actions are needed.
Source: https://hanoimoi.vn/phuong-kien-hung-chinh-quyen-gan-dan-tu-nhung-viec-nho-thiet-thuc-709319.html
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