All-in-one subscription management with My MobiFone version 4.0

Continuously improving to bring better experience to customers

My MobiFone is a smart application that helps manage MobiFone account information conveniently, register for packages and services easily and update promotional programs quickly. When using this application, users can pay with a bank account, especially with the feature of fingerprint and face authentication when checking fees, paying online or standardizing subscriber information.

My MobiFone application is popular because of its convenience in looking up information about telecommunication packages, used fees as well as being able to buy other packages suitable for usage needs. In addition, the application also brings users many experiences about different services such as payment, shopping, entertainment and many other utilities.

All-in-one subscription management with My MobiFone version 4.0 - 1 — Users can easily look up information about telecommunication packages and used fees on the My MobiFone application.

With the spirit of simplification, putting yourself in the customer's shoes to better understand their needs, the latest version of MobiFone application has removed unnecessary features to make the interface more streamlined, professional and convenient.

In this latest version, the application not only has a better interface, but the refinement and improvement in every step of programming and operation, even the smallest, has brought stability and faster access speed, helping customers easily manage their subscriptions effectively.

During the upgrade to the new version, MobiFone has reviewed and upgraded both the software and physical infrastructure system to provide users with the best experience on the My MobiFone application.

On April 24, the latest update version 4.0 was released by MobiFone to the application stores. The multi-language support module has been working smoothly, and OTP code responses to users have been almost instantaneous. At the same time, the infrastructure system serving the deployment of My MobiFone has also been upgraded.

Currently, the My MobiFone application can be installed on most popular operating systems. Whether using iOS or Android, users can download and set up an account for their subscription with just a few simple clicks.

Convenient and fast

Almost all of users' essential needs for mobile services can be fulfilled through My MobiFone. After downloading the app to their device, users can easily log in using OTP SMS, 3G/4G MobiFone or Facebook/Google social network accounts.

The features provided on the app are quite diverse, including: intuitive account balance management, quick payment by bank account, or Autopay registration to automatically top up the account, automatically pay monthly fees for postpaid subscribers, ensuring smooth communication. In particular, each customer can choose and create a flexible package according to their individual needs.

My MobiFone allows you to manage multiple phone numbers on one application, safe and secure with fingerprint or facial authentication (eKYC) to ensure absolute safety when checking bills, paying online or standardizing subscriber information.

Customers can update their subscriber information themselves, interact 24/7 with the support of automatic response software, and can directly measure MobiFone network speed when needing to report on network quality. My MobiFone allows eSIM exchange directly on the application, in which the feature of exchanging eSIM directly on the international iPhone version with eSIM is a unique feature of the My MobiFone customer care app in the domestic telecommunications market.

All-in-one subscription management with My MobiFone version 4.0 - 2 — Almost all users' essential needs for mobile services can be fulfilled through My MobiFone.

Through the application, subscribers can clearly grasp information about domestic and international promotions, customer care services for each prepaid or postpaid subscriber. In addition, this application also helps users manage their balance in an intuitive way. Fee statistics are also displayed on the application in detail for each call, creating transparency as well as the ability to control the subscriber's own costs.

Easily standardize subscriber information while staying at home

Ensuring genuine SIM cards, eliminating junk SIM cards, limiting spam messages, calls or fraudulent information and ensuring the rights of subscribers, MobiFone strictly follows the direction of the Ministry of Information and Communications on standardizing subscriber information. In order to provide maximum support to subscribers, MobiFone has integrated the information standardization feature into My MobiFone.

Accordingly, MobiFone subscribers can still standardize accurate information at home through a few simple steps on their phones. MobiFone representative shared: The process of verifying subscriber identity on My MobiFone uses artificial intelligence (AI) in depth, so it can recognize quickly and accurately. Thanks to that, standardizing subscriber information becomes easy and convenient for both subscribers and network operators.

Standardizing this information is also a way for subscribers to have a basis to protect their legitimate rights and interests, while also contributing to creating a safer telecommunications service environment.

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