Tan Thanh trains in citizen reception and handling of petitions and complaints

May 9, 2024. District People's Committee Organize a training conference on professional skills in receiving citizens and handling complaints, denunciations, petitions, reflections, and resolving complaints and denunciations for civil servants and public employees in the province in 2024.

Attending the training course were over 60 trainees who are heads, civil servants, and public employees in charge of citizen reception; handling complaints, denunciations, petitions, reflections, and resolving complaints and denunciations of specialized agencies and public service units under the District People's Committee. Chairman of the People's Committee, civil servants, and public employees in charge of citizen reception, handling regular petitions and letters of commune and town level units. At the conference, Deputy Chief of the Provincial People's Committee Office, Head of the Provincial Internal Affairs - Citizen Reception Department - Do Huu Thuy Duong directly instructed on regulations, skills, and expertise in citizen reception, handling complaints, denunciations, petitions, reflections, and guidance on resolving complaints and denunciations.

The training course aims to improve the quality of civil servants and public employees in the area and strengthen discipline and administrative order in serving the people, ensuring strict implementation of legal regulations on citizen reception and handling of complaints, denunciations, petitions, reflections, and settlement of complaints and denunciations.

Deputy Chief of Office of the Provincial People's Committee, Head of the Provincial Internal Affairs - Citizen Reception Department - Do Huu Thuy Duong delivered the topics at the training class.

The training course also helps equip the team of civil servants and public employees with professional knowledge and skills, especially skills in receiving citizens and handling complaints, denunciations, petitions and reflections. Thereby, promptly handling arising situations, especially for cases of receiving complaints and denunciations from many people, complicated, urgent, prolonged, ensuring social order and safety. In addition, the skills and expertise equipped through the training course also help the team working in receiving citizens, resolving complaints and denunciations to handle cases right from the time of reception, not letting them arise and prolong./.

Kim Nhan

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