On the afternoon of April 18, Hanoi City Police said they had just received a report from a woman in Hanoi who was scammed out of more than 120 million VND by a person impersonating a bank customer service employee.

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Illustrative photo. Photo: Nhu Huynh

Specifically, on April 13, Ms. T. (in Hanoi) received a phone call from a person impersonating a bank customer service employee, informing her that she had a card but had not spent it, and that the person asked her to cancel it to avoid paying the annual fee.

Believing that the bank staff was checking, Ms. T. agreed. At this time, the subject said that he would transfer Ms. T.'s information to the bank's card department for the staff to work on.

Then, another person called, added her via Zalo, introduced himself as a bank card employee, and sent Ms. T. a link instructing her to complete the card cancellation procedures.

Ms. T. logged in the information but could not complete the card cancellation, so the subject said he would help her declare and asked her to send a photo of her ID card, bank card, and OTP code on the bank's app.

After sending the information to the subject, Ms. T. received a message from the bank informing her that more than 120 million VND had been withdrawn from her account. Realizing that she had been scammed, Ms. T. went to the police station to report the matter.