Business News - Human Development Strategy

At VNG , the development journey of the team always goes hand in hand with the transformation of the business. Because the story of a company, especially in the technology field, is the story of its people - where talent is the main driving force for innovation. We aim for a clear goal: for every employee to share the same feeling that "working at VNG is the best experience". This vision is the compass for all directions, from the way the organization operates to decisions on investment in technology.

The core of VNG’s People strategy is to build a sense of belonging among employees – a connection that goes beyond departmental boundaries. Each individual is proud of the products they contribute to and the values ​​they bring, together forming a common identity in the VNG ecosystem. When overcoming challenges and sharing achievements together, we create an environment where people choose VNG not only for work, but also because this is a community for long-term development. When this sense of attachment is nurtured, VNG’s people will become brand ambassadors who spread values ​​in the most natural and authentic way.

The HR and Communications department at VNG operates on a hybrid model: maintaining core competencies at the corporate level, while empowering each business unit (BU) to flexibly design policies that suit its own characteristics. This approach ensures consistency while reflecting the actual needs of each BU – creating a two-layered HR experience: unified at the corporate level, flexible in each unit.

Recruitment strategy: Flexible and unified

In 2024, VNG continues to shape its recruitment strategy in line with the diverse development of the BUs - aiming for a synchronous, scalable recruitment system that is closely linked to the long-term goals of the organization. As the BUs develop at different stages, building a unified recruitment framework helps ensure clarity, efficiency and consistent direction across the company.

However, at VNG, recruitment is not just about filling a position. It is a journey to find individuals who are both competent and in tune with the corporate culture, sharing the same values, mindset and working style of VNG. This mindset is the guiding principle for all recruitment decisions, from 722 new Starters joining this year, to the increasingly clear effectiveness of the internal candidate referral program (ERP) - contributing 32% of mid- and high-level recruitment at units such as VNGGames, Zalopay, and Zingplay Game Studios. When VNG people themselves introduce new teammates, they not only contribute to team building, but also spread a common cultural identity - creating a cohesive community, developing together in the long term.

Welfare policy: Compliance is the foundation, companionship is the goal

Identifying “People are the center of development”, our Salary – Bonus – Welfare (C&B) policy always ensures full compliance with legal regulations, but more importantly, demonstrates a clear commitment to care, transparency and long-term companionship with employees.

We build an environment where everyone feels supported – from basic benefits like vacation and social insurance, to a clear and fair work experience. And as employees grow, VNG grows with them.

Comprehensive health care insurance

• Applicable to all official employees (including those on probation ) residing in Vietnam

• Spouses and children (natural or legally adopted) are also covered, with benefits matching the tier benefit matching the tier

Equity Ownership Plan (ESOP)

• For managers or staff with outstanding achievements
• Link individual contributions to the overall success of the company

Union Benefits

• Year-round care activities, supporting employees on important occasions

At VNG, protecting personal data is not only a legal requirement but also a commitment to each employee. In compliance with Decree 13 on Personal Data Protection, we have implemented clear internal procedures and a strict security system, ensuring that all information is managed transparently, for the right purpose and with user consent.

Transparency is also a consistent principle in the way we communicate information. In 2024, all updates related to internal policies, procedures and benefits will be officially announced through internal communication channels - ensuring that employees are always fully informed, timely and secure in their journey working with VNG.

Transparent communication

• 100% of changes related to benefits policy are clearly communicated
• 100% internal process updates shared prior to deployment
• 100% of labor agreement changes are notified via system email
• 100% of salary, bonus and tax settlement information is updated on the HR Portal

Growing together

Learning is not a single event – ​​it is a long journey that begins from the first days of joining the company. In 2024, each Starter will participate in a well-designed integration program to introduce the company’s mission and policies, and help them feel the common working culture. The VNG Campus Library is also an open learning space that encourages exploration and personal development.

Online training courses also play an important role in this learning journey. In 2024, VNG recorded 11,488 training hours, 3,411 registered courses, and a 94% completion rate for Compliance & Cybersecurity training courses – demonstrating the sense of responsibility and initiative from each individual.

In addition, VNG also invests in developing essential soft skills for employees with three key programs: Planning and priority management, Critical thinking, Project management - helping to equip employees with the ability to handle work and opportunities for development and advancement with that work.

Digital transformation journey

In 2024, VNG continues to promote the digital transformation journey in the field of Human Resources, focusing on optimizing processes and improving accessibility for employees. Contracts and HR documents are now mostly processed electronically, while daily requests and approvals are done via e-forms on the HR Portal - helping to reduce manual work and shorten response time.

In parallel, all internal policies, procedures and guidance documents have been centralized on a single platform, making it easy for employees to look up and use when needed. These changes not only make the HR experience smoother but also ensure consistency across the company.

VNG: The best place for everyone to study, work and grow up

In 2024, VNG will continue to foster an environment where each Starter sees challenges not as barriers, but as opportunities for growth. This culture is built on three core values: embracing challenges, developing partners, and maintaining integrity – creating a foundation for each individual to grow from real work, create real value, and work towards a common goal.

With nearly 3,324 employees in 9 cities around the world, we value diversity – not only in background, but also in mindset and aspirations. After two decades of development, the entrepreneurial spirit remains part of VNG’s DNA – evident in the way our teams continually turn bold ideas into reality. From GreenNode commercializing an AI solution in just 6 months, to Zalo’s VAS team with outstanding business results, VNG’s people are constantly breaking through to help the organization adapt, innovate and be ready for the future.

Employer Branding: Connecting with real values

In 2024, VNG will continue to expand its connection with the talent community through 68 strategic activities, reaching more than 11,000 potential candidates and cooperating with 33 universities, including PTIT, HCMUTE, AASYP and UCLA Anderson. Student competitions are not only an academic playground but also a bridge between businesses and students - with an impressive satisfaction score of 4.62/5 from participants and 4.78/5 from partners. These numbers reflect VNG's increasingly clear position in the eyes of future technology talents.

Connecting Talents

68 strategic initiatives, reaching out to over 11,000+ potential candidates and establishing partnerships with 33 domestic and international universities.

Code Tour marks its 5th year: 1,500 participants across 5 nationwide programming challenges — strengthening VNG's technology human resources.

Career Fairs: 7 events, ~5,000 attendees.

VNG University Week: 16 universities. ~2,000 participants.

VNG Campus has welcomed thousands of participants at hackathons, technology and innovation seminars.

Internal Links

Real stories with real values:

• Podcast "Making Tech Coffee" (120,000 views)
  
• "Ask Me Anything" Series (200,000 views)

Promote health & team spirit

• Meaningful campaigns like InnerU, which focuses on mental health, demonstrate VNG's commitment to authentic connection.
• Through activities such as the VNG Running Club (4,300 members), Swimming Class (700 members), and Triathlon Club (320 participants), VNG promotes endurance, team spirit, and physical fitness.
• In 2024, VNG organized 11 internal engagement activities globally, achieving an average satisfaction score of 4.5/5 — reaffirming its commitment to comprehensive development and community connection.

Effective communication – Connecting the entire VNG through multiple touch points

In 2024, VNG will continue to strengthen its internal communication capabilities with a clear direction: ensuring that every piece of information is conveyed accurately, promptly and to the right people. Communication is not just about sharing information, but how we stay connected, maintain consensus and build corporate culture from within.

With five main channels – email, e-newsletter, internal Zalo OA, myVNG portal, and office screens – we produced nearly 600 pieces of content over the past year. These touchpoints not only help us stay up to date on policy changes or daily operations, but also act as a bridge between teams and between people and VNG – whether they are working in the office or remotely.

In 2024, VNG issued an official Communications Code to guide employees on how to behave professionally, respectfully and responsibly on social media platforms. This is VNG's commitment to building a culture of transparent, connected and globally minded communication. When communication is done clearly, consistently and based on shared values, it not only creates trust but also opens up space for members to understand each other better, coordinate more effectively and work towards common goals.

Conclude

At VNG, growth is not just a business strategy – it is also a personal journey. We believe that people grow through real-life challenges, and it is the organization’s mission to create those opportunities in a sustainable and purposeful way. By linking business goals with personal development, we build an environment that encourages the spirit of daring to try, innovate and learn. When human development is aligned with business development, we create a virtuous circle – where new capabilities are discovered that lead to positive change for the company and for each member. Together, we are creating a workplace that people truly want to be part of every day.

This is a series of excerpts from VNG Annual Report 2024. See the full version here

Source: https://www.vng.com.vn/news/enterprise/chien-luoc-phat-trien-con-nguoi.html