This information was given by Associate Professor, Dr. Tang Chi Thuong, Director of the Ho Chi Minh City Department of Health at a workshop on solutions to prevent the situation of "brokers" in medical examination and treatment (KCB) organized by the Ho Chi Minh City Department of Health on July 30, at People's Hospital 115.
The workshop was chaired by the Ho Chi Minh City Department of Health, with the participation of leaders of the Internal Political Security Department of the Ho Chi Minh City Police , leaders of Cho Ray Hospital, Ho Chi Minh City University of Medicine and Pharmacy Hospital, general and specialized hospitals at the end of the city, leaders of specialized departments of the Department of Health...
The Ho Chi Minh City Department of Health clearly affirms its zero tolerance stance towards any “broker” behavior. This phenomenon seriously damages the rights of patients and the reputation of hospitals, while creating a negative environment that affects the service quality of the entire industry.
Director of the Department of Health, Associate Professor, Dr. Tang Chi Thuong, emphasized: “There is no phenomenon of medical staff colluding with "brokers" in the city's public hospitals. At the same time, the Department of Health acknowledges the efforts and solutions of the hospitals, especially hospitals that no longer have the phenomenon of "brokers" such as Children's Hospital 1, Hung Vuong Hospital, and Children's Hospital 2..."
The Director of the Ho Chi Minh City Department of Health has proposed key groups of solutions that all public hospitals need to simultaneously implement:
Firstly, it is necessary to promote digital transformation in medical examination and treatment, especially implementing remote appointment booking via app, website or switchboard. Many hospitals have proactively built or integrated applications that allow patients to choose doctors, choose examination times, pay online and receive electronic examination vouchers remotely.
Second, hospitals need to simplify the admission process, moving towards a “one-step” or “no-step” model for some sensitive diseases such as obstetrics, andrology, and family planning – meaning patients can go straight to the clinic when they have an electronic identification. A streamlined process with few waiting points is an effective barrier to prevent “brokers”.
Third, it is necessary to improve the capacity to perform and return paraclinical results within the day, integrating the testing system into the doctor's prescription software so that patients are guided on the sequence, location and specific time. Some hospitals such as University of Medicine and Pharmacy, Hung Vuong and Nhi Dong 1 have implemented this model very effectively.
Fourth, hospitals should organize medical examinations from early morning to late afternoon continuously, especially for workers and people from far away provinces. The goal is to help patients complete the medical examination process in one session, reduce waiting time, reduce crowding and prevent unauthorized access.
Fifth, in the long term, the Ho Chi Minh City Health Department continues to propose investing in expanding facilities at overloaded and degraded hospitals, while simultaneously building more facilities at end-line hospitals - to reduce pressure, shorten waiting times and improve service quality...
Hospitals are required to maintain customer care teams, social work departments, volunteers and survey dissatisfied patients to support patients from the smallest details.
The Department of Health urges people not to contact or follow the instructions of strangers in front of the hospital gate, and to only make appointments and receive instructions through the hospital's official channels. When detecting unusual behavior, people can report it through the hospital's hotline or contact the Department of Health at the hotline numbers: 0967.771.010 or 0989.401.155.
Source: https://cand.com.vn/y-te/tp-ho-chi-minh-van-con-tinh-trang-co-tiep-can-loi-keo-nguoi-benh--i776508/
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