Jacky Cheung was praised after canceling his live show.

Hong Kong singer Jacky Cheung was praised by the audience for being "sincere" for compensating fans after having to cancel a show due to illness.

According to Sina , the singer was scheduled to hold three concerts in Shanghai, China, from March 8 to 10, but before the show, he announced the cancellation of the concert because he had severe Covid-19 symptoms and had to return to Hong Kong for treatment and quarantine. The concerts were postponed to another time, but the organizers have not announced a specific date.

Jacky Cheung at 62. Photo: St Headline

On March 11, Jacky Cheung sent a notice about the handling plan, the audience can choose to reserve tickets, keep the seats they bought, when the concert is re-organized. In case the audience returns the tickets, the organizers will refund the concert tickets, train, plane tickets, and hotel rental in Shanghai.

For those traveling by train, the organizers will refund 100% of the price printed on the ticket. For those traveling by domestic flight in China, the singer will refund up to 2,000 yuan (6.8 million VND) per person, per leg (both outbound and return). For international flights, the maximum refund is 5,000 yuan (17 million VND) per person, per leg (both outbound and return). Hotel booking fees will also be refunded according to the invoice but not more than 800 yuan (2.7 million VND) per person, per night.

Jacky Cheung shakes hands with fans before a show in February. Photo: St Headline

At the end of the announcement, Jacky Cheung wrote: "The show cancellation and ticket refunds have caused inconvenience to everyone, we sincerely apologize. The organizers and singers will do their best to resolve the reasonable requests of the audience. We hope everyone understands and supports us."

According to Sina , Jacky Cheung's compensation plan is among the top topics attracting attention on Weibo , because in the past, many singers canceled shows due to illness but only refunded concert tickets without compensating for travel and accommodation expenses. Jacky Cheung's approach is rare in the industry.

Jacky Cheung 1000 Reasons

Jacky Cheung sings "1000 reasons for heartache". Video : Youtube / Zhang Xueyou

On Shangyou News , lawyer Truong Ve Binh said that according to the law, the singer is obliged to refund the tickets to the audience, but there are no clear regulations regarding compensation for travel and accommodation expenses. However, the audience can file a petition to the court to request compensation. To be compensated, they must prove that they came to the concert for the purpose of attending, not for fun or work, and then came to watch. The process of claiming compensation is also long and has many procedures.

Therefore, Truong Ve Binh believes that Jacky Cheung's initiative to propose a compensation plan is an admirable action.

Having successfully organized hundreds of live shows, this was the first time Cheung Hoc Huu encountered an accident and had to cancel his concert. He entered the entertainment industry in 1984 and was dubbed the "God of Songs" of Hong Kong. Cheung Hoc Huu achieved many successes and was the Asian artist who sold the most albums in 1995 and 1996.

During the period from 2010 to 2012, Jacky Cheung made a splash when he toured the Half Century Tour. 146 live shows were held in 77 cities around the world , with an audience of over 2.8 million. He holds the record for the Chinese singer who held the most live shows. Jacky Cheung also set a Guinness World Record for attracting the largest audience in 12 months, during the Half Century Tour.

Besides singing, Jacky Cheung acted in films, and was loved by many audiences through The Smiling, Proud Wanderer (1990), Astray of the East , and If You Love . He married former actress Law Mei-wei in 1996 and has two daughters. Jacky Cheung's family is secretive about their private life.

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