eTax Mobile electronic tax application: Many utilities but still confusing

ETax Mobile is an electronic service channel of the tax industry's integrated platform, supporting individual taxpayers and business households to easily look up records, register accounts, declare, settle and pay taxes right on mobile devices with internet connection. The application is compatible with both Android and iOS operating systems, allowing individuals, individual businesses and business households to look up tax registration declarations anytime, anywhere on devices with 3G/4G/Wifi/GPRS connection. The application will support taxpayers to easily interact with tax authorities, conveniently access new policy information, and create close connections between tax authorities and taxpayers.

eTax - Mobile application with many utilities.

According to statistics from the Tax Department of Region XV, by the end of 2024, the whole province had more than 10,231 individual users installing and accessing the electronic tax system with an electronic identification account (VNeID), an increase of 5 times compared to 2023. The total amount of tax paid through the application reached nearly 21 billion VND, an increase of 14 times compared to 2023. In the first quarter of 2025 alone, the whole province had 4,560 taxpayers using eTax - Mobile with the amount paid to the state budget of 25,976 million VND. Up to now, there are about 19,719 taxpayers using eTax Mobile with the amount of tax paid of 54,592 million VND. It can be said that this is a step forward in tax management and payment, marking a transformation of the tax sector in promoting modernization and digital transformation.

According to the tax authority, using eTax Mobile will bring many benefits, taxpayers can conduct electronic transactions with tax authorities anytime, anywhere, at any location with internet connection. Without having to go directly to the treasury or bank, taxpayers can still fulfill their tax obligations quickly and accurately, minimizing administrative procedures, saving costs and travel time. ETax Mobile also helps taxpayers easily manage, monitor, look up tax notifications, compare tax payment transactions to the state budget, tax payment information is guaranteed to be safe and secure. In addition, it is possible to change information, pay taxes electronically through connection, online integration with the system of commercial banks, look up tax declarations, tax settlements, taxpayer information, dependent information and some other utilities for taxpayers.

Ms. Do Thi Ha, a taxpayer and owner of a general store in Phu Thuy Ward, Phan Thiet City, said: “Previously, whenever I needed to look up tax information or declare and pay taxes, I often went to the electronic tax website on my computer, but since the eTax Mobile application was available on my phone, I can look up tax liability information and pay taxes electronically right on my phone. The application also notifies me of upcoming tax due dates, so I am not afraid of being late.” With eTax Mobile, taxpayers do not need to go to the treasury or bank, saving time, travel costs and significantly reducing administrative procedures.

Despite many benefits, the implementation of the eTax Mobile application still has some difficulties for many taxpayers. Some taxpayers, especially small businesses or individuals in remote areas, still have difficulty operating the application; or some functions are not optimized for compatibility on some old phone models. In particular, during the peak of personal income tax settlement in 2024, many users said that tax refunds on the eTax Mobile application are still confusing, especially in the steps on the app due to technological problems and not knowing how to enter correct information in many items. There are many cases where even though the tax refund procedure has been completed, the notification deadline has passed and the money has not been received, while it is unclear where to contact for support. Or the question of taxpayers wondering whether the excess personal income tax paid from previous years can be automatically refunded electronically...

Source: https://baobinhthuan.com.vn/ung-dung-thue-dien-tu-etax-mobile-nhieu-tien-ich-nhung-van-con-lung-tung-130317.html