The launch of a dedicated hotline number for priority customers and corporate customers marks VietinBank 's pioneering role in customer care in Vietnam. Through this, VietinBank affirms its determination to bring superior experiences to customers, providing increasingly professional banking products and services.
- 1800 558 866 - Hotline exclusively for VietinBank priority customers. Customers are free of charge for calls and are given priority service by a team of highly professional, dedicated and attentive staff.
- 1900 558 886 - Hotline dedicated to corporate customers. Hotline is supported by a team of specialized staff, ensuring fast, accurate and timely service quality.
With the launch of additional dedicated hotline numbers, VietinBank is completely confident in providing products and services to high-end customers, affirming its position in developing diverse and comprehensive products and services to serve customers.
Priority care hotline is a privilege that VietinBank has deployed exclusively for priority customers and corporate customers, with 3 commitments:
- Always available: Support anytime, anywhere 24/7/365 days, in 3 languages: Vietnamese, English and Japanese.
- Always priority: Dedicated line when contacting the Call Center, ensuring the fastest service according to priority process flow, no waiting.
- Optimize customer experience: Automatically identify priority customers based on phone number, connect directly to dedicated, experienced customer care specialists.
VietinBank believes that, in addition to existing customer care channels, the launch of new hotline numbers demonstrates VietinBank's efforts in improving the quality of products and services according to international standards, providing customers with unique and different products and services, further enhancing customer experience.
For more information, you can contact VietinBank branches/transaction offices nationwide or Customer Support Center: 1900 558 886 or Email: [email protected]
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