Sharing information with the press on August 23, Dr. Nguyen Ba Tinh, Social Work Department (K Hospital) said that K Hospital has 3 facilities in Hanoi, in accordance with the regulations of the Ministry of Health , at the facilities of the Hospital there is always a service price list printed right in the reception area of the examination departments, in a convenient location to help patients more easily choose medical examination and treatment services. Therefore, the information that medical staff decide on service prices and collection levels is completely inaccurate.  

K Hospital doctors examine and treat patients.

According to K Hospital, the number of patients needing to come to the hospital for medical examination and treatment is increasing, specifically the number of medical examinations in the first 6 months of 2023 was 214,997, an increase of 39.7% compared to 2022. The hospital has proactively grasped the issue of patients queuing up to wait for examination during peak hours from 6:00 to 7:30 on weekdays. The hospital has implemented a series of solutions to improve this problem such as: Encouraging patients to make appointments and appointments via the Remote Consultation and Examination application; increasing the number of examination tables at Tan Trieu facility to 28 examination rooms; increasing human resources for examination departments, reception areas, registration windows; waiting areas for blood tests, endoscopy, and diagnostic imaging. The hospital also added staff to work early from 5:00 a.m.; strengthening security and patient flow.

As a leading specialist facility in cancer diagnosis and treatment, K Hospital affirms that some information such as the posted video "Cancer cannot be cured"... is incorrect, because many studies and statistics show that the cure rate of some cancers can reach over 90% if detected at an early stage. K Hospital also recorded many cases of patients successfully treated for 15-20-30 years and posted on the hospital's Fanpage... Along with that, many cases of treatment at the hospital or other cancer facilities were also recorded. Cancer treatment is a long journey, however, with the application of new techniques and treatment regimens approaching those of advanced countries in the region and the world , the hospital can completely control it if there is the cooperation of the community in proactive prevention, early detection screening and timely treatment.

A representative of K Hospital said that they are always ready to receive comments from patients and their families, but "posting videos on social media with one-sided reviews will confuse many patients and affect their treatment psychology." Therefore, the hospital hopes to receive comments from patients through official channels including the patient reception department at 3 facilities; hotline; and suggestion boxes at departments.

News and photos: HA TRAN

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