Steps to verify subscriber information via the My MobiFone application

From April 15, 2026, mobile subscriber information verification will be implemented more strictly according to new regulations from the Ministry of Science and Technology, aiming to clean up subscriber data and enhance user protection.

Việt Nam•14/04/2026

According to Circular 08/2026/TT-BKHCN , mobile subscribers whose registration information is incomplete, inaccurate, or has not been verified and authenticated with the National Population Database must standardize their information. The verification of subscriber information for mobile numbers includes verifying four fields: personal identification number; surname, middle name, and given name; date of birth; and biometric facial image information .

To support customers in conveniently verifying their subscriber information, MobiFone has implemented a variety of verification channels, most notably the online solution through the My MobiFone application . To use this method, customers need to have the VNeID application installed on their smartphone.

Through this application, customers can complete the entire process of verifying subscriber information or registering for a new subscription directly on their phone. The process is designed to be simple and intuitive, allowing users to complete it in just a few minutes without needing to visit a physical branch.

For detailed steps on verifying subscriber information on the My MobiFone application, please refer to the following flowchart: