How to handle when losing the phone number registered for a bank account

Contact your carrier to recover your phone number.

If you lose the SIM card used to register your bank account, you need to immediately contact your network operator or go to the nearest transaction point to re-register the SIM card. Depending on the network operator, the procedures will be different. Here are some basic steps:

Step 1: Contact the operator immediately to ask the staff to help lock the SIM after losing it.

Step 2: Go to the nearest transaction store and bring all personal documents including: Original ID card/CCCD/Passport

Step 3 : Fill in the correct information on the documents provided at the transaction store. The staff will reissue the SIM.

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After retrieving the SIM and registering the owner, users can completely log in to their bank account and make transactions as usual. If an error occurs during the login process, customers can contact the bank's hotline for support.

Go to the transaction office to change the phone number to register an account.

In case you cannot get your SIM back, change your phone number and go to the nearest bank branch/transaction office to change the phone number registered for your bank account. The procedure includes the following steps:

- Bring your identification to the nearest bank branch

Go to the nearest bank branch/transaction office to request a phone number change. When going, bring your identification documents such as ID card/CCCD/passport and wait in line for the transaction.

- Provide personal information

Customers need to provide personal information to the transaction staff and request to change the phone number registered with the bank account in use.

- Confirm information changes

Once completed, the bank staff will check and change the phone number information on the system. The customer will receive an SMS message to confirm the change via the newly registered phone number. After 10 - 15 minutes, the customer can log in to Mobile Banking/Internet Banking with the new phone number and perform transactions.

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Source: https://vtc.vn/cach-xu-ly-khi-mat-so-dien-thoai-dang-ky-tai-khoan-ngan-hang-ar848354.html