Can Tho is stepping up efforts to verify information for terrestrial mobile phone subscribers.

Verifying the information of terrestrial mobile subscribers is a crucial part of telecommunications management, aiming to ensure individual rights and social security. In Can Tho City, this activity is being promoted through many practical actions from all levels of government, departments, and agencies, as well as mobile network operators.

Viettel Can Tho assists residents in verifying subscriber information in Thoi Ninh area, Thoi An Dong ward. Photo: Provided by Viettel Can Tho.

Strengthen communication and coordinate activities.

Circular No. 08/2026/TT-BKHCN of the Ministry of Science and Technology (MST) on the verification of information for registration and use of official mobile phone numbers will take effect nationwide from April 15, 2026. According to the regulations, mobile phone numbers must be fully verified and authenticated with four pieces of information: personal identification number, full name, date of birth, and biometric facial image data, ensuring they match the National Population Database or the National Identity Card Database. Subscribers who fail to verify their information or provide inaccurate information will have their telecommunications services temporarily suspended (outgoing calls, SMS messages), then two-way, and finally their contracts will be terminated and service provided within the stipulated timeframe (30-60 days depending on the case).

To expedite implementation, the Chairman of the People's Committee of Can Tho City signed and issued Official Document No. 2162/UBND-KGVX on April 28, assigning the Department of Science and Technology to continue acting as the focal point to guide the People's Committees of communes and wards and telecommunications enterprises in effectively implementing the above-mentioned work. The People's Committees of communes and wards and telecommunications enterprises are required to periodically report on the progress of implementation to the Department of Science and Technology every Friday. They are also required to promptly report any difficulties or obstacles to the Department of Science and Technology for guidance, compilation, and reporting.

Mr. Tran Ba ​​Quang, Head of the Information Technology - Telecommunications - Postal Department of the Department of Science and Technology, said: “The Department of Science and Technology has sent a document to the People's Committees of communes and wards and telecommunications enterprises in the city regarding coordination in disseminating information and supporting the verification of terrestrial mobile phone subscriber information through various forms: on local broadcasting systems; in hamlet and neighborhood meetings; in local associations, groups, and clubs; and through the distribution of notices and leaflets to organizations, communities, businesses, households, and schools. The People's Committees of communes and wards will take the lead in coordinating with telecommunications enterprises to organize mobile support points at the People's Committee headquarters, hamlet/area cultural centers, or other convenient public places to directly guide people in the verification process. Priority will be given to supporting the elderly, those with limited technological skills, or those without smart devices. The implementation period is from April 15th to June 15th, 2026.”

Mobile network operators are implementing a variety of coordinated solutions.

Mr. Nguyen Hoang Phuong, Deputy Director of Viettel Can Tho, said: Viettel Can Tho proactively works with the leaders of the People's Committees of communes and wards to agree on a plan, thereby synchronizing four key solutions to create the most favorable conditions for people to verify their subscriber information. Firstly, guiding people to use digital applications such as VNeID and My Viettel to verify their information themselves at home. Secondly, in addition to the Viettel store system, it also coordinates with Viettel Post transaction points, agents, and sales points in the area; linking with retail systems to increase support points, helping people easily access services near their residences. Thirdly, Viettel Can Tho coordinates with the People's Committees of communes and wards to deploy direct support points at village cultural centers in all 103 communes and wards. Support personnel are regularly deployed to guide people in verifying their information quickly and conveniently, contributing to reducing the burden on centralized transaction points. Fourth, for the elderly, vulnerable, or those with limited mobility, Viettel Can Tho mobilizes its team of consultants to visit their homes to assist in verifying subscriber information and guiding them on the use of digital applications.

A representative from Vinaphone Can Tho stated that customers can proactively verify their information via the MyVNPT application or website; contact the hotline 18001091 - extension 3 for guidance and request direct support from VNPT staff in their area; or visit the nearest VNPT/VinaPhone transaction points for verification and confirmation. The unit is also coordinating with local authorities to set up support points for subscriber information verification in communes/wards, public administrative centers, and other convenient locations for residents. Customers are being prioritized to proactively contact, guide, and support those requiring prompt assistance. Increased communication is being conducted through the fanpage, internal information channels, and the operating system to accelerate implementation and provide timely support to areas facing difficulties.

Mr. Phan Dinh Luyen, Deputy Director of VNPT Can Tho, said: “According to reports up to May 5th, the entire VNPT Can Tho area has over 128,000 subscribers who need to verify their information. As of the reporting date, the units have completed verification for nearly 46,000 subscribers, reaching 30.49% of the total number of subscribers needing updating; more than 82,000 subscribers are still being reviewed, contacted, and assisted by the units.”

MobiFone Can Tho also implemented many similar solutions, supporting users through digital platforms, agents, stores, and public places. As a result, 49% of subscribers have been verified.

Mobile network operators affirm that the entire process of updating, standardizing information, and verifying facial biometrics is completely free. Citizens do not have to pay any fees to the network operator or to any individuals involved in providing support. Therefore, citizens need to be vigilant against fraudulent activities exploiting the implementation of Circular No. 08. Citizens should absolutely not provide OTP codes, passwords, or bank account information; not click on strange links sent via SMS, Zalo, or social media; and not install applications from unofficial sources. Government agencies and network operators will never call citizens requesting them to provide OTP codes, passwords, or transfer money to verify subscriber information.

LE THU

Source: https://baocantho.com.vn/can-tho-day-manh-viec-xac-thuc-thong-tin-thue-bao-di-dong-mat-dat-a204605.html