Tuyen Quang Electricity Company is determined to ensure electricity supply for economic and social development and people's lives.

In 2023, the commercial electricity production value of Tuyen Quang Power Company will reach 1,260.02 million kWh, an increase of 5.04% compared to 2022 and reaching 101.12% compared to the plan assigned by the Northern Power Corporation; the total electricity revenue will reach 100% of the plan.

Conference delegates.

In 2023, the total number of customer requests to the Customer Care Center (CSCC) was 63,499, down 2.63% compared to 2022. Of which, the CSCC received and processed 17,687 requests, accounting for 27.85%, the company received and processed 45,812 customer requests, accounting for 72.15%...

In 2024, Tuyen Quang Power Company strives to improve the quality of customer service, creating positive changes to increase customer satisfaction index with the company. Achieve and exceed all targets assigned by the Corporation, including commercial electricity reaching over 1.3 billion kWh; loss rate reduced to below 4.81%; electricity bill collection and payment reaching 100% of the plan; the rate of installation of electronic meters with remote data collection strives to reach 100%, periodically replacing 100% of expired measuring devices.

At the same time, Tuyen Quang Electricity strives to complete digital transformation in business and customer service - production and business services according to the schedule and requirements of the Corporation and Vietnam Electricity Group.

Source: https://baotuyenquang.com.vn/cong-ty-dien-luc-tuyen-quang-quyet-tam-dam-bao-cung-ung-dien-cho-phat-trien-kinh-te-xa-hoi-va-doi-song-nhan-dan-189303.html