Tuyen Quang Electricity Company applies digital transformation to improve the quality of electricity services

By the end of April 2024, Tuyen Quang Electricity Company had installed 254,957 electronic meters of all types out of a total of 280,074 meters operating on the grid, accounting for 91.03%. Remote measurement has been installed at 106/106 measurement points at 110kV transformer stations (online rate reached 100%). All meters in the system will be read automatically and remotely via the computer system to minimize manual meter reading by customers. Thereby, the number of workers reading meter readings will be streamlined, ensuring accuracy in recording and closing electricity consumption indexes and making electricity bills for customers.

Na Hang Electricity workers instruct customers on cashless payments on mobile devices.

To access electricity services anytime, anywhere, electricity users only need to operate directly on their smart mobile devices via the Customer Care Center phone number 19006769, which helps receive requests for electricity services or can log in to EVNNPC's customer care website at https://cskh.npc.com.vn, the National Public Service Portal https://www.dichvucong.gov.vn, or install the EVNNPC.CSKH App on their smartphones. In the first 4 months of 2024, the rate of customers paying electricity bills without cash reached 75.85% and the rate of electricity bills paid without cash reached 92.95%.

Ms. Nong Thi To, Na Hang town (Na Hang) said that now thanks to the EVNNPC.CSKH App on her phone, she can monitor her family's daily electricity consumption and conveniently pay monthly electricity bills online. These changes show that the Electricity industry is increasingly modern, providing the best and most convenient services to customers.

Officials and workers of the Remote Control Center, Tuyen Quang Electricity Company check the operation of the power grid system in the province.

In addition, Tuyen Quang Power Company develops smart grid focusing on some main contents. In which, one of the outstanding marks is putting the SCADA/DMS system of the Remote Control Center into operation. Currently, the company has put 7/7 110kV transformer stations into unmanned mode, and connected and remotely controlled the equipment on the medium voltage grid with 142 reclosers and 37 LBS. From the remote control center, it is possible to monitor and supervise the operating modes, perform on/off control, change the working mode of the equipment at 110kV transformer stations and reclosers/LBS on the grid.

Mr. Pham Van Quang, Deputy Director of Tuyen Quang Power Company, said that with the SCADA system, the remote command, operation, switching and disconnecting of equipment, remote control center and unmanned 110kV transformer stations have brought practical effects in the management, operation, production and business activities of Tuyen Quang Power Company such as: Reducing the time for operating and switching equipment, shortening the time for maintenance, repair, and troubleshooting of power grids... Thereby minimizing the operating workforce, improving labor productivity, reducing the cost of operating the power system, improving the reliability of power supply and ensuring safe operation of the power grid. Thereby meeting all the needs of electricity customers in the area in the best way.

With the efforts of Tuyen Quang Electricity Company in applying digital transformation, it has contributed to improving the quality of electricity, customer service, serving the socio-economic development and national security of the locality.

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