Closer to the people through changes at the grassroots level.

As more tasks are decentralized to the grassroots level, the workload at the commune level has increased significantly. However, based on this reality, many localities have proactively changed their operating methods. Officials no longer just receive applications as before, but also directly guide people in using online public services and handle many tasks right at the local level.

• Continue to improve and enhance the operational efficiency of the two-tiered local government model.
• Two-tiered local government: closer to the people, faster service.
• Removing obstacles at the grassroots level in the operation of two-tiered local government.
• The two-tiered local government system operates stably and efficiently.

At the Khanh An Commune Public Administrative Service Center, the atmosphere at the beginning of the week was bustling but orderly. Citizens no longer had to carry multiple sets of documents through several offices as before. Staff diligently guided citizens through each step of submitting online applications, saving them time and effort.

Officials at the Khanh An Commune Public Administrative Service Center receive and process administrative procedures for citizens in the field of Justice and Civil Registration.

Ms. Nguyen Kieu Trang (Hamlet 17, Khanh An Commune) said that previously, she had to go to the district office multiple times to complete paperwork, which was quite time-consuming. “Now, many procedures can be done right at the commune, making things more convenient. If anything is unclear, the officials can provide further guidance,” Ms. Trang shared. These seemingly small changes clearly reflect the effectiveness of the two-tiered local government model implemented in the province after one year.

At the Phu My Commune Public Administrative Service Center, young officials proactively assist people in carrying out procedures in the fields of Finance, Planning, and Industry and Trade, contributing to improved service efficiency.

Officials at the Phu My Commune Public Administrative Service Center guide residents through administrative procedures in the fields of Finance, Planning, and Industry and Trade.

Ms. Huynh Hong My Tham, an officer in charge of Finance - Planning - Industry and Trade at the Phu My Commune Public Administrative Service Center, said that since the implementation of the new model, work at the grassroots level has changed quite a bit. “Previously, it was mainly about following procedures correctly, but now it has to be faster and provide more detailed guidance to facilitate things for the people. Officers also have to constantly update their technology and adapt to new requirements,” Ms. My Tham shared.

Mr. To Chi Lam, Director of the Phu My Commune Public Administrative Service Center, said that in recent times, the locality has always identified administrative reform and improving the quality of service to the people as a key task. The One-Stop Service Center has been gradually strengthened, handling administrative procedures quickly and in accordance with regulations, with a 100% on-time processing rate.

The locality is also promoting digital transformation, increasing the rate of online applications, digitizing documents, and promoting cashless payments, creating convenience for citizens and businesses. However, the commune still faces difficulties in terms of technological infrastructure, equipment, and human resources. In the coming time, the People's Committee of the commune will continue to improve the quality of service, using citizen satisfaction as a measure of operational effectiveness.

According to statistics from the Ca Mau Department of Internal Affairs, the province currently has 3,981 tasks under the jurisdiction of local authorities, an increase of 832 tasks compared to before the implementation of the new model. Specifically, the commune level is assigned to carry out 1,044 tasks, an increase of 914 tasks thanks to the increased decentralization and delegation of authority.

According to reports, after one year of implementation, the system of commune-level public administrative service centers is basically operating stably. The rate of timely processing of applications throughout the province reached 99.60%; online applications reached over 92%; and the satisfaction level of citizens and businesses reached over 97%.

However, the increased workload inevitably put pressure on local officials in the initial period. Mr. Nguyen Hoang Khang, an official at the "one-stop" service center in Khanh An commune, said that in the first few months of implementing the new model, the number of applications increased rapidly while officials had to handle multiple tasks. "Some days, we worked until late evening and still had unprocessed applications. The staff had to learn more while working to meet the job requirements," Mr. Khang said.

According to Mr. Khang, the biggest challenge is guiding people to familiarize themselves with online public services, especially the elderly who are not yet proficient in using mobile phones. However, after a period of support, many people have been able to carry out procedures online themselves, significantly reducing travel.

Officials are dedicated to guiding citizens through administrative procedures.

Along with improvements in administrative services, streamlining the apparatus has also contributed to reducing intermediate levels. After reorganization, the province now has 15 administrative organizations under the Provincial People's Committee and 256 administrative organizations under the commune-level People's Committees; the system of public service units has also been reorganized in a streamlined manner, limiting overlapping functions and tasks.

Although the organizational structure is gradually stabilizing, the workload at the grassroots level remains quite high, especially in the context of the rapid digital transformation, while many places still lack personnel with in-depth expertise in information technology.

After a year of operation, the two-tiered local government model in Ca Mau still faces challenges that need to be addressed. However, it is evident that people are increasingly satisfied as many procedures and documents are processed quickly and conveniently at the local level. The new system means a larger workload for commune-level officials, but it also contributes to bringing the government closer to the people and improving the efficiency of public service.

Ocean

Source: https://baocamau.vn/gan-dan-hon-tu-nhung-doi-thay-o-co-so-a128842.html