The launch of the One-Stop Service Center demonstrates the Ministry of Science and Technology 's determination to innovate state management methods, improve the quality of service to organizations, businesses, and citizens in the fields of science, technology, and innovation, thereby moving towards a professional, modern, transparent, and people-centered administration.
Speaking at the ceremony, Mr. Ha Minh Hiep, Chief of the Office of the Ministry of Science and Technology, emphasized: The establishment and operation of the Reception and Results Delivery Department is a concrete step in implementing the Party and State's policy on building a professional, modern, open, and transparent administration that puts citizens and businesses at the center of service.
This is not only a place for receiving and returning results of administrative procedures, but also a unified hub that contributes to standardizing processes, shortening processing times, and enhancing accountability of units under the Ministry.
Mr. Ha Minh Hiep delivered a speech at the ceremony.
A key distinguishing feature of the Department for Receiving and Returning Results of the Ministry of Science and Technology is the strong application of digital technology throughout the entire process of receiving, processing, and tracking applications.
The Ministry's administrative procedure information system is connected to the National Public Service Portal and the administrative procedure systems of units under the Ministry; electronic kiosks equipped in the reception area will help citizens and businesses proactively search, submit applications, and track the progress of administrative procedures quickly, conveniently, and transparently.
Through this initiative, the Ministry of Science and Technology aims to create a friendly and modern administrative environment, minimizing unnecessary intermediate procedures and contributing to increased satisfaction among citizens and businesses with the operations of government agencies.
A panoramic view of the ceremony.
The One-Stop Service Center of the Ministry of Science and Technology is organized according to a "centralized one-stop service" model, replacing the previous decentralized approach with separate specialized units. Accordingly, the entire process of handling administrative procedures for citizens and businesses is designed to be unified and seamless at a single point of contact for receiving and delivering results, reducing travel time, simplifying operations, and facilitating the monitoring and supervision of application processing progress.
Delegates cut the ribbon to inaugurate the Reception and Results Delivery Department of the Ministry of Science and Technology.
The One-Stop Service Center is built on a centralized, modern, and digital orientation, applying synchronized information technology solutions and connecting the Ministry's administrative procedure processing system with the National Public Service Portal and specialized databases.
Standardized and transparent business processes; each file is assigned an identification code, clearly defining processing deadlines and responsibilities at each stage, enabling organizations and individuals to proactively track status and monitor progress.
Mr. Ha Minh Hiep - Chief of the Office of the Ministry of Science and Technology and Mr. Ngo Hai Phan - Director of the Digital Transformation and Cryptography Department, Central Party Office, inaugurated the project to celebrate the 14th National Congress of the Party.
At the One-Stop Service Center, citizens and businesses can choose from various methods for carrying out administrative procedures, depending on their level of technological readiness.
Self-service kiosks are installed in the reception area, allowing users to look up procedures, check document components, digitize paper documents, submit applications online, and track processing status.
For those unfamiliar with numerical procedures or complex paperwork, the in-depth support and consultation area will provide step-by-step guidance, ensuring that all individuals can easily access public services. This is a significant shift from a "staff-assisted" model to a "citizens and businesses proactively implementing" model, in which state agencies play a role in guiding, supporting, and controlling the process in a transparent and efficient manner.
Delegates visited and experienced the services at the Reception and Results Delivery Department of the Ministry of Science and Technology.
Currently, the model is being implemented in a way that combines in-person services, online services with in-person support, and a fully online system. This approach ensures that no one is left behind while gradually fostering the habit of using online public services among organizations and citizens.
A key highlight of the model is its ability to track, monitor, and measure accountability in handling administrative procedures. Through the file code, citizens and businesses can look up the processing status, know exactly which stage their application is at, and the deadline for resolution. This enhances transparency, reduces the need for repeated inquiries to multiple points of contact, and increases enforcement discipline among agencies handling administrative procedures.
Mr. Ngo Hai Phan - Director of the Digital Transformation and Cryptography Department, Central Party Office, experiences the service.
The One-Stop Service Center is defined not only as a place to receive applications, but also as a digital touchpoint between the Ministry and citizens and businesses; therefore, the quality of its operation becomes a direct measure reflecting the level of administrative reform, the level of digital transformation, and the credibility of the Ministry.
Organizing the One-Stop Service Center into a centralized, modern model goes beyond simply unifying the point of contact for receiving applications; it aims to restructure the entire application processing procedure towards digitalization, interconnectedness, and transparency, using the digital environment as its foundation.
The implementation of the One-Stop Shop at the Ministry of Science and Technology is also the next step in the roadmap towards streamlining administrative procedures at all levels, with an integrated approach that synchronizes people, technology, and processes, in line with the Government's administrative reform and digital transformation orientation in the current period.
Delegates visited and experienced the services at the Reception and Results Delivery Department of the Ministry of Science and Technology.
The One-Stop Service Center operates on the basis of close coordination between specialized units of the Ministry and the Vietnam Post Corporation, a unit directly under the Ministry, which has extensive experience in implementing the Project on reforming the implementation of the one-stop and integrated one-stop mechanisms according to Decision No. 468/QD-TTg of the Prime Minister and has coordinated the implementation of the One-Stop Service Center model in many localities nationwide.
Vietnam Post will also participate in coordinating several stages of the process: supporting the receipt, guidance, digitization of documents, and delivery of results for administrative procedures, thereby contributing to improving professionalism in service, ensuring a smooth, unified, and efficient operation process from receipt to delivery of results for citizens and businesses.
Source: https://mst.gov.vn/khai-truong-bo-phan-mot-cua-bo-khoa-hoc-va-cong-nghe-cong-trinh-chao-mung-dai-hoi-dai-bieu-toan-quoc-lan-thu-xiv-cua-dang-197251219111437818.htm
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