Regaining trust from Agribank Insurance

Agribank Insurance organized the payment of benefits to Mr. Doan Luc's family. Photo: ABIC

Mr. Doan Luc's family's life mainly depends on the labor of its members, especially Mr. Luc and his eldest son who often take on small construction jobs around the area to cover living expenses. On the morning of April 4, 2025, while working, Mr. Luc was unfortunately electrocuted and died on the spot. The accident suddenly caused the whole family to fall into a mental and financial crisis. The breadwinner was gone, but the burden of bank debt remained.

Immediately after receiving the news, Agribank Insurance staff quickly went to the victim’s house to visit, encourage and guide them through the necessary procedures to approve the payment of insurance benefits. However, Mr. Luc’s family initially did not have much confidence in the possibility of payment. The doubt stemmed from the reality of their lives and the surrounding community, people who live in difficult circumstances all year round. “Insurance is only good at collecting money, but getting money from insurance is… never!”, that is the saying that not only echoed in Mr. Luc’s family, but also the hearts of many neighbors.

“ In 2024, Agribank Insurance paid more than 380 billion VND to customers participating in Credit Security Insurance. By the end of May 2025, the total payment was 161 billion VND, bringing the cumulative total from 2007 to present to more than 3,200 billion VND. Those numbers are not just money, but hundreds of thousands of stories of overcoming difficulties that have been given timely support.

Ms. Doan Thi Kieu - Mr. Luc's eldest daughter shared: "My father participated in loan insurance, paying only 2.7 million VND per year. At that time, the bank advised us, so we followed it, but honestly, we did not expect anything. Especially after many people around me bought life insurance with large sums of money, but when they needed it, they were refused payment...".

The family's doubts caused them to delay completing their claim documents, causing Agribank Insurance's processing time to take longer than expected. However, Agribank Insurance has been patiently accompanying the family throughout the process.

On May 29, 2025, Mr. Luc's family suddenly received a notice inviting them to the Phu Ninh Agribank branch to complete the procedures to receive an insurance payment worth 300 million VND. Although they had received official information, the family was still skeptical. Only when they signed to receive the money, cleared the mortgage and had the red book withdrawn from the bank did all doubts officially disappear. Joy seemed to burst in every eye and smile. After the payment ceremony, Ms. Kieu quietly came to ask the Agribank Insurance officer for a plaque symbolizing the payment to bring home, to place in front of her father's portrait and light incense to announce: "Dad, the family has received the insurance money, the debt to the bank has been cleared. Dad, rest in peace."

For her and her family members, that small sign is not just a souvenir, but a sacred testament to the truth: insurance is not a fantasy. It is a timely sharing, a valuable financial support that helps the living overcome pain, continue life without being suffocated by overwhelming debt.

“I will go home and tell the whole neighborhood and my relatives. So that everyone knows that my family has received money from Agribank Insurance,” Ms. Kieu said emotionally. From being skeptical, she became a person who spreads confidence. A sum of money not only erases debt, but also erases the inferiority complex and prejudice about the insurance industry among a part of the population.

Credit Security Insurance is a product of Agribank Insurance, helping borrowers at Agribank to be financially protected in case of unfortunate risks such as death, total or partial disability due to accident or illness. At that time, Agribank Insurance will pay the remaining debt to the bank on behalf of the borrower within the scope of the insurance amount participated.

Source: https://daibieunhandan.vn/lay-lai-niem-tin-tu-bao-hiem-agribank-10375327.html