Based on the published report, An Giang has 3 Content Indexes with increased scores, 5 Content Indexes with decreased scores compared to 2023. Although the indicators of 8 Content Indexes did not meet the requirements according to the 2024 plan, the overall results of the province's PAPI Index have improved compared to 2023. In terms of scores, the highest group: Control of corruption in the public sector, environmental governance. The low-medium group: Publicity, transparency, public administrative procedures (TTHC), public service provision. The lowest group: Participation of people at the grassroots level, accountability to people and e-governance.
According to Deputy Director of the Department of Home Affairs Truong Long Ho, the Content Indexes that lost points, were in the group with the lowest scores, including 3 Content Indexes: Participation of people at the grassroots level; accountability to people; e-governance. Specifically, for the People's Participation Index at the grassroots level, the points decreased mainly in the following components: Participation in giving opinions on new construction/renovation projects of public works; knowing about the community investment supervision board that supervised the implementation of new construction/renovation projects of public works in the locality (the presiding agency of the People's Committee at the district level).
Regarding accountability to the people, the component content that has been reduced in score is still in the lowest scoring group: Responding to complaints, denunciations, and concerns of the people (the agency in charge of the Provincial People's Committee Office). Regarding e-governance, the reduction in score focuses on the content: Using the local government's electronic information portal; the government's response via the electronic information portal is still very low, which is the reason for being in the lowest group for many consecutive years (the agency in charge of the Department of Information and Communications, now the Department of Science and Technology).
Providing public services to satisfy people and businesses
In addition, the objective reason for the decrease in scores is that the survey unit directly interviewed randomly selected respondents. The average duration of each interview was 45 - 60 minutes, through direct 1-on-1 discussion, with more than 550 questions on many policy issues, over 8 content indicators, 29 component contents, more than 120 main indicators... As a result, the people selected for interview had difficulty answering the survey unit.
The role and responsibility of agencies, units and localities in improving the effectiveness and efficiency of State management (such as: internal administrative procedures are still cumbersome and complicated; coordination is not effective, leading to prolonged processing time within agencies as well as for people and businesses); taking people as the center of service, especially at the grassroots level, has not been given due attention and care. The situation of late settlement of administrative procedures, harassment in settling administrative procedures, especially in the fields of land, construction... still occurs.
To continue implementing solutions to improve the PAPI Index in the coming time, the Department of Home Affairs proposed that the Provincial People's Committee organize a Conference to analyze and seek effective and practical solutions, with the consultation of experts on governance and public administration. Thereby, maintaining and promoting the increased content indexes, overcoming and improving the decreased content indexes of 2024 (especially the content indexes in the lowest group).
The Provincial Fatherland Front Committee develops a plan to coordinate and synchronously implement many tasks, the PAPI Program of the United Nations Development Program (UNDP) in Vietnam, and the Central Committee of the Vietnam Fatherland Front to improve and enhance the province's PAPI Index. Strengthen the role and responsibility of agencies, units, and localities in improving the effectiveness and efficiency of State management, taking people as the center of service, especially at the grassroots level. Strengthen the responsibility of leaders in administrative reform, in inspecting and supervising civil servants under their authority; thoroughly grasp and implement the strict implementation of discipline and administrative discipline, promote the sense of responsibility in performing tasks and public duties of cadres, civil servants, and public employees.
Along with that, propagandize, raise awareness and guide people and organizations to perform administrative procedures through the National Public Service Portal, get familiar with looking up and exploiting electronic records completely on the network environment. Promote the implementation of solutions to increase the PAPI Index; reduce and simplify administrative procedures. Innovate and promote the operational efficiency of the Provincial Public Administration Service Center, local reception and result delivery departments; increase the rate of performing online public services, be ready to serve, create favorable conditions, ensure satisfaction for organizations and individuals.
Source: https://baoangiang.com.vn/nang-cao-chi-so-papi-a420650.html
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