Improving digital capacity, administrative services achieve high satisfaction level

(QNgTV)- Quang Ngai ranked 8th out of 34 provinces and cities in terms of the index of serving people and businesses in administrative procedures and online public services. This result affirms the province's determination to build a modern, transparent and people-centered administration.

Cam Thanh Ward Public Administration Service Center

The Public Administration Service Centers at all levels have received more than 224,900 records, of which more than 171,900 records have been processed and returned results. This result has contributed to improving the efficiency of serving people and businesses. Along with that, the province focuses on improving digital capacity and awareness.

The training program and instructions on using the shared information system according to the 2-level local government model were held online at 40 locations, with the participation of information technology staff, digital transformation staff and commune-level one-stop shops. This activity helps standardize processes, synchronize and improve system operational capacity.

In particular, the “Digital Literacy for All” movement was widely deployed at 96 connecting points, attracting nearly 5,900 commune-level civil servants and officials and nearly 1,800 officials from agencies and units to participate in training courses on artificial intelligence. The movement created a vibrant learning environment, promoting people’s access to digital skills.

The satisfaction index of people and businesses with public administrative services reached over 82%. The criteria of transparency, processing progress, online services and digitalization of records were all highly appreciated. This is a clear demonstration of the province's efforts in administrative reform and digital transformation.

Source: https://quangngaitv.vn/nang-cao-nang-luc-so-dich-vu-hanh-chinh-dat-muc-hai-long-cao-6506733.html