Major banks raise warnings to protect customers from online fraud

(Chinhphu.vn) - Faced with increasingly sophisticated bank account fraud, major banks such as Vietcombank, Agribank, MB... have simultaneously warned about suspected fraudulent accounts right on the application, helping customers identify risks and proactively prevent them right from the money transfer step.

Major banks raise warnings to protect customers from online fraud

Recently, the Joint Stock Commercial Bank for Foreign Trade of Vietnam ( Vietcombank ) issued an urgent warning about a form of brand impersonation to steal personal information and assets of users. Specifically, many customers received fake messages announcing "reward points are about to expire" and were asked to access a strange link to redeem gifts.

Fraudsters send SMS messages impersonating Vietcombank to notify customers of expired reward points and instructions on how to redeem gifts. The messages contain unusual links such as: vietcomm.top; vieetcom.top; viettcamd.top-vn; viettcad.top; vietcommbank.top… If customers click on the link in the message, they will be directed to a fake Vietcombank website. Here, they ask customers to enter personal information, card information, and OTP code to receive cash back from accumulated points. If customers enter information as requested, fraudsters can steal card information and OTP code to steal money from customers' cards.

Vietcombank affirms: VCB Loyalty program does not convert reward points into cash, only used to redeem gifts according to policy. The bank never asks for OTP code, card information or password via email, text message or any other channel.

"Do not access strange links or scan QR codes of unknown origin sent via email, SMS or social networks. Vietcombank does NOT send emails or SMS messages containing links to customers. Customers should only contact and receive information through Vietcombank's official channels. In addition, they should urgently lock their cards if they discover that they have entered their card information on a fake website," Vietcombank noted.

In parallel, major banks have integrated many warning tools right into transaction applications. On July 21, Agribank officially deployed AgriNotify on the Agribank Plus platform, allowing warnings of accounts showing signs of fraud as soon as customers enter the recipient's account number.

The system compares warning data provided by the Ministry of Public Security, the State Bank and other competent authorities with internal databases. Warnings are classified into three levels: high-risk accounts on the official list; accounts showing signs of unusual transactions; or unverified accounts with information that does not match the national database.

Some banks also deploy a similar feature when customers make NAPAS 24/7 fast money transfers. The system automatically analyzes three main factors: the recipient's name does not match the country data, the account is on the warning list, or the account has an unusual transaction history, receiving money from many unknown sources in a short period of time. When detected, the application displays a warning right before the transaction is confirmed, helping users consider before transferring money.

In addition to traditional solutions, the Military Commercial Joint Stock Bank (MB) has just added the "Steel Shield" feature to the MBBank application. This feature automatically scans and compares beneficiary account information as soon as the user enters a money transfer order. If it detects data that does not match the population, the account is on the warning list or has a suspicious transaction history, the system will immediately warn before the transaction takes place.

"Steel Shield" applies to Napas transactions 24/7, providing real-time alerts without interrupting the experience... According to financial security experts, alert solutions from banks are just one layer of protection.

In the age of digital transactions, being vigilant and slowing down before confirming a transfer is key to protecting your assets. Alerts from banking apps are helpful, but self-protection is still the most important shield against high-tech scams.

Mr. Minh

Source: https://baochinhphu.vn/ngan-hang-lon-dong-loat-nang-canh-bao-bao-ve-khach-hang-truoc-lua-dao-truc-tuyen-10225072316132483.htm