NDO - Recently, the situation of fraud and property appropriation in the tourism sector, especially the form of online booking fraud, has been increasing. In response to this situation, the Vietnam National Administration of Tourism has taken urgent measures to prevent, stop and handle fraudulent activities and property appropriation in cyberspace, protecting the rights of tourists.
Taking advantage of customers' gullibility, scammers have created fake websites and fanpages impersonating reputable tourism service businesses.
Many tricks such as discounts, fake promotions and requests for deposits in advance are used by these subjects to appropriate people's money. This has negatively affected the image of the tourism industry, causing public outrage.
Implementing the Prime Minister 's Official Dispatch No. 139/CD-TTg dated December 23, 2024 on strengthening the prevention, suppression and handling of fraudulent activities of appropriating assets using high technology and in cyberspace; to continue to strengthen measures to prevent, suppress and handle fraudulent acts, protect the legitimate rights of tourists and the reputation of the tourism industry, raise the responsibility and awareness of tourism businesses as well as people and tourists, the Vietnam National Administration of Tourism requests that local tourism management departments proactively deploy appropriate activities.
First of all, increase propaganda to tourism service businesses and people to understand new forms and tricks of fraud in the tourism sector.
At the same time, people are advised to carefully research information about tourism service providers in general and tourist accommodation establishments in particular before booking services and making payment transactions. Tourists should only book services on official websites and fanpages of business units provided by local tourism management agencies or through reputable service booking platforms.
The Vietnam National Administration of Tourism requests the Department of Culture, Sports and Tourism, the Department of Tourism of provinces and cities to strengthen inspection and examination work, promptly detect and handle violations according to the provisions of law; promptly receive and resolve petitions and related feedback from citizens according to their authority; coordinate with competent agencies to regularly review and prevent fake websites and fanpages, and strictly handle subjects with fraudulent behavior.
In addition, provide information on registered tourism service establishments in the area so that people and tourists can know and book services. At the same time, coordinate to fully update information on local tourism service establishments to the database system of the Vietnam National Administration of Tourism for public announcement nationwide.
The Vietnam National Administration of Tourism requires local tourism service businesses to raise their sense of responsibility in protecting customers; regularly review and promptly detect information platforms and social networking sites that impersonate their tourism service businesses; proactively coordinate with competent authorities to promptly resolve and handle related cases; and not spread or take advantage of false information about tourism service businesses to attract tourists' attention.
In addition, strengthen the application of security measures, prevent intrusion and counterfeiting; provide information on official websites, fanpages, and social networking platforms to the local Department of Tourism to enhance identification information of official fanpages and websites and avoid counterfeiting.
Source: https://nhandan.vn/nganh-du-lich-tang-cuong-cac-bien-phap-phong-ngua-xu-ly-hanh-vi-lua-dao-tren-khong-gian-mang-post859703.html
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