Recently, on some social networking forums about cuisine, there was a stir about a female customer named N. accusing the staff of a famous cartilage porridge restaurant on Doi Can street (Ba Dinh district, Hanoi) of assaulting her.

The customer said she had been to the porridge shop several times because it was close to her workplace. But the most recent visit, on the morning of January 15, when she entered the shop, the staff asked her to move outside in a harsh tone.

Not wanting to argue, the customer went outside and took the initiative to get a chair and put it in front of the porridge pot area, next to the fire to keep warm. However, the female employee continued to remind the customer not to sit there.

Angry at the attitude and words of the female employee, the customer stood up, spoke angrily and left. The female employee saw this and suddenly chased after him, speaking angrily.

According to the guest's post on social media, she was assaulted by this woman, even having her fingernails broken.

The incident of an employee at a famous rib porridge restaurant in Hanoi being accused of assaulting a customer on January 15 caused a stir in the online community. Screenshot

After the incident was posted by the customer, netizens had a heated debate. Many opinions said that the porridge shop staff was wrong for using harsh words and physically affecting the customer.

However, some people believe that it is necessary to listen to information from both sides to have an objective assessment of the above incident.

Speaking to VietNamNet reporter, Ms. Minh Cuc - owner of the rib porridge shop said that she had received information about the unfortunate incident that happened at the shop. At the time of the incident, she was not present at the shop and the sales were directly handled by a female employee named N.

Ms. Cuc said that employee N. had worked at the restaurant for several years and was sometimes a bit hot-tempered. Up until now, the restaurant had never had a similar incident.

After receiving the news, she reviewed the camera and discussed specifically with the staff to better understand the incident. From the information and images obtained, the female owner determined that the incident occurred due to the fault of both parties.

“I extracted the video from the camera and found that this was an unfortunate problem for both sides. Both the staff and the customer had inappropriate words for each other.

Regarding the collision, because it happened outside the shop's sales area, the camera did not record it so I am not sure. However, the case of an employee assaulting and physically impacting a customer like that is wrong," Ms. Cuc added.

After the above incident, she decided to fire the female employee named N.

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According to the images and sounds extracted from the camera, the owner of the restaurant determined that the incident was the fault of both the restaurant staff and the customer (in red shirt). Photo cut from clip

The restaurant owner affirmed that he does not encourage employees to have inappropriate attitudes and behaviors towards customers, and always shows a spirit of learning, listening to feedback from customers to make appropriate adjustments and changes in both food quality and service.

Sharing more with the reporter, Ms. Cuc said that she had received information inviting her to work from the local authorities. However, she had not contacted the above guest yet. Before that, she had received a series of messages from the person claiming to be the guest in the story, however, the words in the messages were somewhat rude.

“The incident happened at the restaurant at 8:15 am, then around 10 am I received a series of messages via Zalo from someone claiming to be the customer in that story. This person sent me messages using rude, very unpleasant language.

At that time, because I did not know about the fight, I was very upset. However, because the message did not show the phone number and this person behaved impolitely, I did not contact him again," said Ms. Cuc.

The female owner further revealed that after the incident, she discussed with all the staff at other locations of the restaurant to have a proper service attitude and avoid similar incidents.

"This is a big lesson for the restaurant to learn from and change more positively in the future," the restaurant owner shared.

Not only is it a favorite place for goalkeeper Dinh Trieu to eat, the snail noodle shop in Hai Phong also receives many positive reviews from locals and diners near and far for its delicious flavor and diverse ingredients.