Quang Nam has positive changes in public reception and petition handling.

Over the past 10 years, the province has organized more than 1,572 training courses and professional guidance on citizen reception, complaint and denunciation settlement for more than 153,922 officials and civil servants. Photo: N.D

Improve efficiency and quality

In order to improve efficiency, quality and create consistency in receiving citizens, handling petitions and resolving complaints in the province, the Provincial People's Committee promptly issued and amended the Regulations on receiving citizens at the Provincial Citizen Reception Office and 4 related procedures.

Notably, by the end of 2023, the Provincial Inspectorate will coordinate with the Information Technology and Communications Center (Department of Information and Communications) to complete and put into use the software system for receiving citizens and managing complaints and denunciations.

In terms of effectiveness, according to the Provincial Inspectorate, the use of software has helped leaders promptly grasp information, look up, search, compile statistics, and exploit data from the province to the locality.

As well as the situation of handling complaints and denunciations of agencies/departments and departments; avoid overlap in transferring applications, handling or lack of information.

In addition, the software has an integrated inspection plan module that helps the inspection industry handle overlaps in inspection plans, avoiding duplication and overlap in content and inspected units.

The provincial inspectorate said that in the first 6 months of 2024, the whole province organized to receive 4,364 citizens, 18 large groups; received and processed 5,483 complaints, denunciations, recommendations and reflections.

The process of receiving and assigning verification tasks is carried out in accordance with the prescribed legal procedures. During the reporting period, all complaints and denunciations under the authority were received and resolved, reaching a rate of 100%.

Through handling complaints, denunciations, recommendations and reflections within their authority, state agencies have recommended recovering 1,702.2 ^{square meters} of land for the State, returning 4,119 square meters of land to individuals; restoring and ensuring the rights of 16 individuals, and recommending administrative handling of 2 individuals.

From the practical work of handling complaints and denunciations related to land, Mr. Tran Huu Quang - Head of Department of Professional Affairs 1 (Provincial Inspectorate) said that the mechanism of coordination and timely and effective information exchange between specialized agencies, especially the Citizen Reception Committee, Natural Resources and Environment, Provincial and District Inspectorates aims to ensure the timely acceptance and settlement of complaints and denunciations in accordance with legal regulations.

This experience has been gained, such as the coordination of the Provincial Inspectorate and the Department of Natural Resources and Environment in monitoring and providing professional and technical guidance to the People's Committee of Nui Thanh district on classifying and handling petitions and complaints; accepting and resolving complaints from nearly 100 households related to determining land types when reclaiming land for the Thaco Chu Lai Industrial Park Infrastructure Investment, Construction and Business Project (Tam Anh Nam commune).

Up to now, the Chairman of the People's Committee of Nui Thanh district has accepted and resolved 84 complaints from households for the first time. Some cases that were submitted to the Chairman of the Provincial People's Committee for the second time have also been accepted and resolved promptly; there have been no mass complaints or complaints beyond the level of households regarding the land acquisition of this project.

Responsibilities of the leader

To concretize Program No. 32, dated October 30, 2014 of the Provincial Party Standing Committee on implementing Directive No. 35, dated May 26, 2014 of the Politburo, 6 solutions and tasks according to the content of Plan No. 220 dated January 16, 2015 of the Provincial People's Committee have been implemented synchronously and achieved many positive results.

The provincial inspectorate trains and guides officials and civil servants on public reception, complaint and denunciation handling according to the 2024 plan. Photo: N.D

With the responsibility of the head, the Chairman of the Provincial People's Committee directs the synchronous implementation of the solutions stated in Plan No. 220. To resolve the long-standing backlog, affecting the interests of people and businesses, and to resolve petitions right at the grassroots level, the Provincial People's Committee issued Official Dispatch No. 5141 dated August 3, 2023 on providing information on long-standing backlog cases, affecting the interests of people and businesses.

The work of receiving citizens, handling complaints and denunciations is closely linked to the implementation of publicity, democracy, anti-corruption, anti-waste and public service responsibility.

Accordingly, Mr. Nguyen Do - Deputy Chief Inspector of the province noted that the Chairmen of People's Committees at all levels and heads of specialized agencies must directly receive citizens periodically according to the provisions of the Law on Citizen Reception 2014, not including receiving citizens upon request or for urgent tasks.

At the same time, it is recommended that the Provincial People's Committee resolutely and strictly handle the responsibility of leaders who do not properly implement regulations on periodic citizen reception.

Mr. Do said that the entire Inspection sector strives to advise on resolving 100% of complaints and denunciations under the authority of the Provincial People's Committee Chairman and to inspect, review, and advise on resolving outstanding, complicated, and prolonged complaints and denunciations.

The Provincial People's Committee said that in the past 10 years, agencies, units and localities have received and handled 3,630 petitions/3,628 complaints; 402 petitions/435 denunciations; 55,178 petitions and reflections.

As a result, 3,958/3,989 complaints and denunciations under the authority have been processed and resolved; 39/39 complaints and denunciations under the authority have been processed and resolved but there are still reflections, recommendations, complaints and denunciations.

During the reporting period, the province conducted 575 inspections of law enforcement responsibilities regarding citizen reception, complaints and denunciations at 887 agencies and units, and handled and reviewed the responsibilities of 181 groups and 120 individuals.

Source: https://baoquangnam.vn/quang-nam-chuyen-bien-tich-cuc-trong-cong-tac-tiep-dan-xu-ly-don-thu-3139069.html