After the incident, VNDIRECT launched a customer appreciation program.

In the latest announcement, VNDIRECT Securities Company said that to thank customers for their companionship, sympathy and support during the recent difficult time and to partly overcome the losses, VNDIRECT has a gratitude program for investors who own investment and securities trading accounts at VNDIRECT with preferential policies in the second quarter of 2024.

Announcement on March 30 about VNDIRECT's customer gratitude policy on the company's fanpage after the cyber attack incident

Specifically, for securities trading services, VNDIRECT will:

- Free basic stock trading in April for all existing and new customers (excluding fees paid to Stock Exchanges and taxes).

- Free all interest on margin trading loans from March 25 until the trading system returns.

- Exemption of overdraft interest and overnight position management fees for derivative securities transactions from March 25 until the trading system resumes

- Apply margin trading loan interest rate of 9.3% in April for all old and new outstanding loans in April for customers with margin trading outstanding loans on any day of the month.

For bond products, VNDIRECT will:

- Extend the redemption transactions and maintain the interest rate. Applicable subjects include customers holding individual bonds in the DBond portfolio with contractual redemption dates from March 25, 2024 and customers holding listed bonds in the DBond portfolio with contractual redemption dates from March 26, 2024.

At the same time, customers will keep the interest rate according to the DBond contract until the adjusted repayment date.

- Apply a maximum interest rate bonus of 0.7% for all terms for customers who have DBond product transactions in April.

Regarding the specific interest rate bonus, VNDIRECT gives 0.7% for bond purchases in the corporate bond category (DBond Corp); gives 0.3% for bond purchases in the financial institution bond category (DBond FI).

VNDIRECT said that the policies under the April customer appreciation program mentioned above will take effect when the products and services are traded again. The policies for May and June will be updated as soon as possible.

VNDIRECT said that the company's system being attacked, leading to service disruptions on trading platforms, was an unexpected risk and affected customers' transactions in the past. The company apologized to customers and related organizations and individuals for this unexpected incident.

Previously on March 29, VNDIRECT expected to reopen stock trading activities on Monday next week (April 1).

Source: https://thanhnien.vn/sau-su-co-vndirect-dua-ra-chuong-trinh-tri-an-khach-185240330154541241.htm