People carry out administrative procedures in Thuan Hoa ward

Driving force for development

After implementing the arrangement and merger of commune-level administrative units, Hue City has been operating a 2-level local government model (city and commune/ward) with many positive signs. The relationship between the city and commune/ward levels has been established directly, creating conditions for the grassroots government to promote its role and take the initiative in implementing socio -economic development tasks, modernizing state management and serving the people.

In communes and wards, the one-stop system is scientifically rearranged, operating synchronously with the post-merger population data platform, helping to process hundreds of records every day.

According to statistics from the City People's Committee, in just the first 2 weeks of July 2025, the entire city received and processed 17,710 applications in 40 communes and wards, with an online submission rate of 75.78%. On July 14 alone, the online submission rate reached 95%, demonstrating the rapid adaptation of people to the new public service system.

Not only did the quantity increase, the quality of administrative procedure settlement also had many bright spots. Huong An Ward led in the rate of timely settlement of records with 91%; Phu Vang Commune achieved an almost absolute rate of online submission (99.59%); Phu Xuan Ward received the largest number of records in the city during this period.

In order to support people in the initial phase of model conversion, the city has deployed 166 public service agency points at the grassroots level, flexibly maintained the reception and return of results points at the old headquarters, and mobilized 891 union members and students to participate in community digital technology groups.

Mr. Nguyen Van Thinh (An Cuu ward) shared: "The presence of the youth force in the ward in recent weeks has helped our people, especially the elderly, submit online applications much more easily, without having to wait like before."

Currently, Hue City has completed the system integration with the National Public Service Portal since June 30, providing 2,006 online public services, including 572 full-service services. All information technology systems serving the direction and administration and serving people and businesses are operating stably and synchronously. This is a solid foundation for localities to continue to accelerate in the phase of operating two-level local government.

According to the Standing Committee of the City Party Committee and Permanent Vice Chairman of the Hue City People's Committee, Mr. Nguyen Thanh Binh, the city is reviewing and arranging adequate headquarters and facilities, while focusing on perfecting policies for officials and civil servants, especially non-professional forces at the grassroots level, to ensure sustainable motivation for the new government model.

From the perspective of the people, Mr. Tran Van Sang (Phu Bai ward) expressed: "The merger may change the boundaries, but what we care about is the service. In recent days, it is clear that doing paperwork is more convenient and faster."

Expectations from parliament

In order to support communes and wards to accelerate after the merger, the 10th regular session of the Hue City People's Council opened this morning (July 16), expected to concretize the policy with a system of practical resolutions.

At this session, the Hue City People's Council will review and evaluate the results of the implementation of the socio-economic development plan and the budget estimate for the first 6 months of the year; discuss and decide on tasks and solutions for the last 6 months of 2025. At the same time, the City People's Council will listen to reports from the Standing Committee of the People's Council, the People's Committee, the People's Council committees, and the City Vietnam Fatherland Front Committee on national solidarity and activities to participate in government building; question and answer questions on issues of concern to voters.

Many important resolutions will be discussed at the meeting, notably regulations on the support mechanism for implementing social housing investment projects in the city; regulations on the content and expenditure levels for implementing the Project "Building a learning society in the period of 2021 - 2030"; results of monitoring the implementation of 3 national target programs in the area in the period of 2021 - 2025; monitoring plan for 2026 and a number of other key contents under the authority...

Voters and local authorities also have high expectations for this session. Ms. Le Thi Ngoc Ha, a voter from Thanh Thuy ward, said: “After the merger, people’s needs such as schools, healthcare, and rural transportation need to be given more attention. We hope that the People’s Council will soon have a specific resolution on investment, delegating more power to localities for timely implementation.”

The merger of administrative units is not only a reorganization of boundaries, but also a reorganization of the way of serving the people. The new model requires strong support from the parliament, where decisions are issued that are both strategic and specific, closely linked to the breath of local life.

“After the merger, the workload is also greater, but we clearly identify that serving the people better is the top goal. Outside of office hours, we also support people online. Officials no longer sit and wait for people to come, but must proactively create the best and most convenient conditions for people, from the elderly, manual laborers to those unfamiliar with technology,” said Ms. Hoang Thi Nhu Thanh, Deputy Secretary of the Party Committee and Chairwoman of the People's Committee of An Cuu Ward.

From the existing foundation, along with the synchronous participation from the city to the grassroots, Hue City is firmly on the journey of building a modern, effective, close-to-the-people and for-the-people administration, in line with the spirit of a heritage city moving towards a sustainable development future.

Article and photos: Le Tho

Source: https://huengaynay.vn/chinh-tri-xa-hoi/theo-dong-thoi-su/tang-toc-tu-co-so-ky-vong-tu-nghi-truong-155690.html