• A modern one-stop shop - Increased customer satisfaction.
  • Inspecting administrative reform work in Cai Nuoc district.
  • Inspecting administrative reform work in Phu Tan district.

Mr. Le Van Ngoi, Chief of the Provincial People's Committee Office, said: "Since the beginning of the year, in addition to planned inspections of administrative reform work in localities, the team has also conducted unannounced inspections in a number of communes and towns. These inspections aim to record the actual implementation of administrative reform in localities, thereby identifying shortcomings for timely correction, contributing to achieving the best possible results in the province's administrative reform efforts."

With that objective in mind, since the beginning of the year, the Provincial Administrative Reform Inspection Team has conducted surprise inspections of the one-stop service centers of 16 communes and towns in four districts: U Minh, Thoi Binh, Dam Doi, and Tran Van Thoi. Team members acted as citizens visiting the one-stop service centers, requesting the resolution of administrative procedures or seeking guidance on procedures and required documents. Simultaneously, they focused on inspecting the actual implementation of publicizing administrative procedures, the electronic authentication of copies at the commune-level one-stop service centers; and the procedures for resolving administrative procedures, such as guidance on declaration and preparation of documents, the issuance of appointment slips, and the processing time for administrative procedures.

The inspection team recommended making administrative procedures publicly available electronically via QR codes, combined with publicly displaying them in bound booklets placed at information desks, to facilitate citizen access when needed. (Illustrative image)

In addition, the inspection will examine the implementation of regulations on receiving feedback and suggestions at the one-stop service center; and the use of the Citizen Image Recognition System and citizen data at the one-stop service center at the commune level. Particular attention will be paid to the communication and service attitude of civil servants working at the one-stop service centers in the communes and towns being inspected.

With 16 communes and towns inspected unexpectedly, the Administrative Reform Inspection Team assessed that most of the inspected units implemented the one-stop and integrated one-stop mechanisms well in handling administrative procedures as prescribed. The facilities and equipment at the one-stop service departments were fully equipped and basically met the requirements of the assigned tasks. At the time of inspection, the officials present complied well with the regulations on wearing name tags; the waiting area for citizens was arranged appropriately and conveniently for the processing of applications by the receiving agency and individuals contacting the agency. Most of the inspected units implemented the regulations on publicizing administrative procedures well (combining the publicizing of QR codes and paper signs at the information desk). Some units implemented the electronic authentication of copies well.