Applying digital technology to improve the quality of electricity services

Can Tho City Electricity Company has been implementing many solutions to apply digital technology in business and customer care services... This not only improves the quality of electricity services, aiming at customer satisfaction, but also ensures the requirement of stable electricity supply, serving the socio-economic development and life of the city's people.

To improve service quality, serving more than 1.1 million electricity customers in the city, Can Tho City Electricity Company has been modernizing the power grid, combining digital technology applications in business and customer service, digitizing management data, business processes... Accordingly, Can Tho City Electricity Company promotes propaganda and guides customers to use electricity services via the website https://cskh.evnspc.vn/; via the EVNSPC CSKH application of Southern Power Corporation (EVNSPC) and customer care switchboard, via 2 numbers: 19001006 and 19009000... With these information channels, electricity customers only need to use a smart mobile device with Internet connection to be able to perform requests, such as reporting power outages, checking electricity bills and paying monthly electricity bills quickly and conveniently.

Can Tho City Electricity Company also requires the electricity management teams in charge of power supply in 103 communes and wards to focus on doing a good job of customer care at each unit, promptly receiving and quickly handling power outages as well as requests to look up information about customers' electricity bills...

Illustration photo.

One of the goals of improving customer service quality, associated with the digital transformation requirements that Can Tho City Electricity Company focuses on implementing in 2025 is to strengthen the installation of electronic meters in the work of recording and measuring electricity indexes remotely. Mr. Huynh Huu Ky, Deputy Director of Can Tho City Electricity Company, said: The Company has currently installed more than 1.11 million electronic meters, reaching over 99.7% of the total number of electricity meters. It is expected that by the end of October 2025, 100% of mechanical meters will be replaced by electronic meters, contributing to improving the management efficiency of the electricity industry as well as aiming to increase customer satisfaction.

According to Mr. Huynh Huu Ky, all electronic meters are inspected and guaranteed to comply with regulations, with high accuracy, especially ensuring the interests of customers before being installed for customers. Because electronic meters have the ability to measure and count electricity accurately; record indexes automatically through a remote data collection system, without the need for staff to record indexes at the scene, to avoid errors due to incorrect index recording... As for customers, electronic meters help customers easily monitor daily electricity consumption through the customer care application or through the website https://cskh.evnspc.vn as well as control the electricity usage process. In addition, electronic meters also have the ability to warn of electric leakage and short circuits, helping customers detect and promptly handle electrical-related incidents...

Looking forward, Can Tho City Electricity Company continues to promote digital applications in its fields of operation, especially enhancing customer care with practical programs and actions, to bring the most convenient services to customers. When having questions about electricity services, customers should immediately contact EVNSPC's Customer Care Center via 2 numbers: 19001006 -19009000 for support and answers.

Southern Power Corporation (EVNSPC) is supplying electricity to 8 southern provinces and cities, including Can Tho city and the provinces of Dong Nai, Tay Ninh, Dong Thap, Vinh Long, Ca Mau, An Giang and Lam Dong, with more than 8.5 million customers; the rate of remote electronic meters is 97%.

according to Can Tho newspaper

Source: https://mst.gov.vn/ung-dung-cong-nghe-so-nang-cao-chat-luong-dich-vu-dien-197251108170738943.htm