The Company's leaders added that in the first 6 months of the year, the Corporation has completed the re-bidding of public passenger transport service packages (VTHKCC) by bus for 44 routes, operating from April 1, 2025, ensuring stable operations of the Corporation; Proposing to adjust the operating schedule of 16 bus routes to suit the travel needs of passengers; Rationalizing the routes of 11 bus routes, proposing to reorganize 02 branch routes to improve operational efficiency; Rearranging the fleet of vehicles to facilitate the re-bidding of bus routes and converting vehicles using electricity and green energy according to the Corporation's roadmap.
Regarding improving the quality management of vehicles, the Corporation has continued to promote decentralization, giving more initiative to bus units in vehicle maintenance and repair, contributing to improving the efficiency of exploitation and optimizing resources. The work of ensuring technical quality, operational safety and vehicle image when on the route is focused on by the units. In addition, regarding the issue of improving service quality, information from Transerco said that the work of inspecting and monitoring service quality on bus routes continues to be strengthened, focusing on thematic inspections, handling violations of vehicle quality, driving discipline, service attitude, revenue violations, and parking violations associated with the 2025 theme. The total number of violations has decreased significantly. In particular, violations of service attitude have decreased sharply.
In the first 6 months of the year, the Customer Service Department received 60,313 calls and messages via Hotline 19001296, Zalo OA, fanpages, in which the number of compliments increased compared to 2024. Developing a new TikTok channel to spread more widely beautiful images and positive information about the Corporation's public passenger transport by bus, thereby contributing to raising awareness, changing behavior, and encouraging people to use public transport.
Regarding the operation of bus routes, the BRT bus company has restructured the vehicles for route 68, switching to 30-seat vehicles to improve operational efficiency. As a result, in the first 6 months of the year, the two airport bus routes 68 and 86 operated 15,552 trips. In addition, the Corporation has put into operation 63 electric buses of various types on 4 routes to meet the pilot progress as required by the City. Directing the operating unit to develop and apply management processes, quality assessment criteria and separate income mechanisms, creating a difference in the service quality of electric bus routes. After nearly 6 months of operation, positive results have been recorded, creating good impressions and trust, and high appreciation from the people.
Business units have cooperated to invest and put into operation 132 charging stations at 5 locations under their management, contributing to the development and opening up new business directions according to the Corporation's orientation, while preparing the infrastructure for the conversion of electric buses according to the City's roadmap. In addition, to prepare resources for the electric bus conversion plan, the Corporation has signed cooperation agreements with reputable credit institutions, accompanying the Corporation in the green conversion journey.
Keeping up with the digital transformation trend, the Corporation has applied artificial intelligence (AI) technology to customer care in the field of public transport by bus, receiving, processing, managing information on application platforms and synthesizing data on demand. The application of AI technology not only helps improve management efficiency but also improves service quality, bringing a better experience to passengers.
Based on the results of the first 6 months of the year, Transerco's leaders also said that from now until the end of the year, the unit will continue to synchronously implement the solutions that have been and are being effectively deployed. Specifically, strengthen inspection and supervision of service quality, analyze and evaluate groups of violations to have timely handling measures, especially for violations related to service attitude, vehicle operation, stopping to pick up and drop off passengers and compliance with road traffic laws. Seriously carry out maintenance and repair work according to the established plan, ensure the quality of the fleet of vehicles, strictly comply with the technical management procedures and regulations of the Corporation. Innovate training methods, develop practical training programs to raise awareness of the team of drivers and service staff. At the same time, develop a set of quality assessment criteria for each training content to increase practicality and implementation efficiency. Strengthen communication work, effectively promote information channels to closely connect with customers, spread beautiful images, good examples in passenger service, at the same time strictly handle disciplinary violations, build the image of the capital's buses to be increasingly civilized and professional.
Source: https://cand.com.vn/Giao-thong/6-thang-dau-nam-2025-chat-luong-dich-vu-cua-xe-bust-duoc-nang-cao-luong-khach-gia-tang-i774722/
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