Supermarkets and shopping malls are increasingly interested in online sales channels.
Currently, the boom in e-commerce platforms has made shopping increasingly convenient and easier for people. In An Giang province, supermarkets and shopping centers have adopted e-commerce business through apps, websites, ZaloOA, etc. They have also integrated payment options such as direct bank transfers, Momo e-wallet, Vnpay QR, and Zalopay. Along with businesses, e-commerce platforms (Shopee, Tiki, Lazada, TikTok, etc.) are rapidly developing, offering attentive customer service and making shopping more comfortable and convenient for customers.
Without having to spend time going to the store or waiting in line to pay, consumers can simply stay at home, access the internet, and with a few simple steps, buy everything they need, with delivery right to their door. Ms. Le Thanh Hong (An Chau town, Chau Thanh district) said that due to her busy work schedule, she often chooses to shop online. From clothes, cosmetics, and household goods to food for her family, she buys everything this way. "The prices are comparable to those in stores, but the advantage is convenience and time saving," Ms. Hong shared.
Like Ms. Hong, Ms. Le Thi Cam Nhung (An Thanh Trung commune, Cho Moi district) also frequently shops online and shared: “Items sold on e-commerce platforms all have listed prices, and each product has reviews from other customers, so I have more choices. In addition, online payment methods are diverse; you can pay upon delivery or transfer money, which is secure.”
Undeniably, e-commerce makes buying and selling faster, easier, and more convenient for consumers. However, online shopping also carries significant risks for consumers. Reputable online stores will have specific regulations regarding delivery, returns, exchanges, product advertising, and payment methods for consumers to review, choose, and use. Nevertheless, many e-commerce platforms, websites, and especially individual sellers misrepresent their products, causing customer dissatisfaction.
After ordering jeans online, Mr. Le Van Truong (Chau Doc City) had to reluctantly have them altered when the delivered product didn't match the store's description. Mr. Truong said that before ordering, he had asked the seller many questions and even read many positive reviews. Furthermore, this online shop had many likes, so Mr. Truong confidently transferred the money. "Because the jeans weren't worth much, I didn't want to waste time complaining. From now on, I'll only choose to buy from reputable sellers to feel secure," Mr. Truong shared.
In reality, for online shopping to truly be beneficial, besides efforts from government agencies, customers need to proactively make informed purchasing decisions and thoroughly research this form of shopping. They should choose products from reputable manufacturers and distributors with clear legal standing. At the same time, they should carefully check information about origin, source, and expiration date.
On the other hand, consumers should choose reputable e-commerce platforms that are committed to providing genuine goods and have clear return and warranty policies. Consumers need to understand and agree on these terms before placing an order. If any problems arise during the transaction that affect their rights, consumers should raise their concerns and contact relevant authorities for assistance.
Notably, cybercriminals now often target the theft of personal data through fake applications and websites, aiming to defraud and steal customers' assets. Therefore, consumers should absolutely not access unfamiliar links or websites; should not provide bank card information; and should be cautious of phone calls announcing incorrect money transfers…
Source: https://baoangiang.com.vn/kinh-te/tieu-dung-thi-truong/an-toan-thuong-mai-dien-tu-a419987.html
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