Shopping app still has old address, users worry about losing it

Busy with taking care of her grandchildren, Ms. Do Thuy Ha, who lives in Bo De Ward, Hanoi, often orders goods online. On July 1, when she opened the TikTok Shop e-commerce app and selected the delivery option, she was very confused about whether to choose Ngoc Thuy Ward (formerly) or the new Bo De Ward.

E-commerce applications still display delivery information by district/county and ward/commune address before July 1. (Photo: Manh Hung)

According to the reporter's records, many e-commerce applications still display districts and wards/communes before the administrative unit merger.

People are wondering whether to choose the old or new address. (Photo: Manh Hung)

At the Hanoi Post Office , Mr. Tung Anh went to send a package to his relatives. He also shared that he was somewhat worried because the streets in Vietnam are complicated, when changing administrative boundaries, he might get confused between the old and new addresses.

From July 1, Hanoi officially put into operation 126 new commune and ward administrative units after rearrangement and reorganization according to the Resolution of the National Assembly Standing Committee. Hanoi Post Office said it has carefully prepared for changes after the merger and anticipated many detailed scenarios. Accordingly, in some cases, customers who leave their old address information will still be linked to the new address information if changed after the merger.

Hanoi Post Office has issued instructions for people to send goods to the new address. (Photo: Manh Hung)

Speaking to VTC News, Mr. Bui Van Hoang, General Director of Hanoi Post Office, said: "Delivery activities will not be affected" . According to Mr. Hoang, the unit's information technology system has software to link old and new addresses.

“In Hanoi, parcels are sorted by machinery at Kim Hoa Industrial Park, the entire sorting system and technology are ready,” Mr. Hoang affirmed.

Viettel Post said that the post office system is organized according to a network of areas and clear delivery routes, so operations are still stable.

"We will update the new location information on the entire technology system, including the website, application and sorting system,... to ensure that sorting, routing, searching and customer transactions are not interrupted. Transaction points will be re-registered under the new administrative name, change the signboard and comply with legal regulations," said a representative of Viettel Post.

Viettel Post's automatic sorting robot system is intelligently programmed. (Photo: VTP)

Viettel Post has deployed communications on fanpages, social networks and at post offices to guide and support customers. The call center system and online support channels are always ready to receive feedback and answer questions promptly. With the initiative from the system to the people, Viettel Post said it ensures service quality and brings consistent experiences to customers throughout the transition process.

Manh Hung

Source: https://vtcnews.vn/app-mua-hang-van-de-dia-chi-cu-nguoi-dung-lo-that-lac-ar952106.html