BIDV Hai Duong opens the first VIP transaction space in the Big 4 group

On the morning of November 21, BIDV Hai Duong opened a priority transaction space for high-end customers. This is the first service model dedicated to high-end individual customers in the Big 4 group of the province.

The Priority Customer Department was established by BIDV Hai Duong from January 1, 2024, with the goal of building an ecosystem to increase satisfaction and long-term engagement with customers, especially high-end individual customers.

This is the first high-end personal customer room model, a transaction space dedicated to this customer group, and also the first service model in the Big 4 group (including Agribank , BIDV, Vietcombank, VietinBank) in the province.

The Priority Customer Room and priority transaction space were established by BIDV Hai Duong to increase satisfaction and long-term engagement with customers, especially high-end individual customers.

Residents are customers of this room and receive comprehensive care, specialized advice with benefits, amenities, lifestyle experiences, and superior privileges.

BIDV Hai Duong Director Do Khac Huy (left) takes a souvenir photo with a high-end individual customer in the new transaction space.

Although the number of high-end individual customers of BIDV Hai Duong is currently only nearly 4,330 customers, equivalent to 1.84% of the total number of individual customers of the entire branch, it has made a great contribution to the unit's retail activities.

The priority transaction space for high-end customers is designed in a modern and luxurious style, providing high-class service quality, meeting the needs of BIDV as well as high-end customers.

Previously, the premium personal customer service model was deployed by BIDV Hai Duong from October 2021 according to international standards.

HA KIEN

Source: https://baohaiduong.vn/bidv-hai-duong-khai-truong-khong-gian-giao-dich-vip-dau-tien-trong-nhom-big-4-398574.html