Mr. Le Nam Phong, Director of the Ward's Public Administrative Service Center, stated: “Identifying citizens as the center of our service activities, the Center regularly reviews and improves the process of receiving and resolving administrative procedures, ensuring speed, openness, and transparency. Our staff are trained in communication skills, maintaining a dedicated and professional attitude, and providing thorough guidance to citizens at every stage. In addition, the Center is fully equipped, enhances the application of information technology, and receives online feedback, contributing to increased satisfaction and trust among citizens and businesses when conducting transactions.”
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Leaders of Tu Son ward inspect the mobile administrative procedure processing work at Doi Soc residential area. |
The Ward Public Administrative Service Center inherited the facilities of the former Tu Son City Public Administrative Service Center Branch, with a total area of 600 m², of which approximately 350 m² is usable space. The workspace is scientifically arranged with 15 reception and results delivery counters fully equipped with dedicated networked computers, printers, and scanners to ensure accurate, efficient, and timely processing of documents. In addition, the Center has provided shared photocopiers and scanners in the technical area to maximize the needs of document digitization for officials and civil servants.
Given its central location, the Center has arranged counters for provincial units located within the ward to handle administrative procedures for residents. The area for searching and self-service public services is equipped with two computers connected to 65-inch TV screens, three high-speed computers, one printer, and one scanner. Staff at the counters are always on hand to assist residents when needed.
The center also accepts and processes administrative procedures on Saturday mornings, providing mobile services in residential areas; accepting and returning results outside of regular business hours for necessary cases; and providing advice, guidance, and feedback via its Zalo Official Account (Zalo OA). Ms. Tran Thi Lan, from Phu Loc residential group, said: “I came to the center to have my documents certified. The procedures are clearly posted, the staff receiving the documents work quickly and efficiently, provide specific guidance, and the procedures are completed in a short time. The service attitude is cheerful, responsible, and friendly; I am very satisfied.”
With a score of 97.59/100 points, in 2025 Tu Son ward ranked 3rd among all wards and communes in the province according to the index for evaluating the quality of service to citizens and businesses. This is proof of the unit's spirit of "putting the people at the center".
Source: https://baobacninhtv.vn/cai-cach-hanh-chinh-vi-su-hai-long-cua-nguoi-dan-postid437123.bbg
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