Tax authorities work on holidays to support taxpayers as they arrange new apparatus

The Tax Department has just issued Official Dispatch No. 1896/CT-VP directing tax authorities at all levels to urgently organize standing units and hotlines to promptly support taxpayers when organizing and rearranging their apparatus.

The document clearly states that the Regional Tax Branches, Large Enterprise Tax Branches and E-commerce Tax Branches establish a standing unit and publicize a hotline to quickly receive information and feedback and promptly guide and resolve difficulties and problems of organizations and individuals in the tax field when implementing the restructuring of the apparatus according to the 2-level local government organization.

The leaders of the Tax Department have directed units in the entire industry to pay special attention and arrange for officials and civil servants to continue working on the two weekends to promptly support taxpayers.

Tax authorities work on holidays to support taxpayers when arranging new apparatus (Illustration photo: KT)

Local tax authorities shall establish a standing unit to support taxpayers, responsible for receiving, guiding, supporting, and promptly responding to feedback, recommendations, and problems from organizations, individuals, and taxpayers arising during the implementation of the restructuring of the apparatus according to the 2-level local government apparatus.

In cases beyond the authority, the standing department at the units shall synthesize and promptly report to the Tax Department for consideration or propose to competent authorities for handling according to their functions and tasks. The settlement of administrative procedures for enterprises and taxpayers must be smooth, effective, and uninterrupted, creating the premise for the new model to operate smoothly and truly come into life.

The Tax Department requests heads of units in the entire industry to urgently organize implementation, ensuring no interruption in support and service activities for taxpayers during the period of transforming the organizational model. At the same time, strengthen discipline, administrative discipline, internal inspection and supervision work and improve public ethics to prevent negative manifestations in the process of performing public duties, causing trouble, harassment, affecting the legitimate rights of taxpayers.

In addition, continue to review and complete documents, procedures, organize staffing, promptly arrange sufficient personnel, machinery and necessary equipment to serve people coming to work, not to let any administrative procedures be delayed due to the reason of apparatus transition. Arrange officers and civil servants on duty to promptly explain and guide taxpayers on documents that are still uncertain about the authority to handle. At the same time, the tax authority increases support forces in the first days of operating the new organizational model to create maximum convenience for businesses and taxpayers.

During the period of transforming the organizational model, tax authorities at all levels must enhance their responsibility to best serve taxpayers and increase propaganda to the business community and taxpayers about the organizational model of 34 provincial and municipal taxes after restructuring in the direction of streamlining, efficiency, effectiveness and efficiency so that the business community and taxpayers across the country know and join hands with the tax sector to build a healthy, equal and lawful business environment, ensuring the implementation of rights, obligations and legitimate interests of enterprises and taxpayers.

According to VOV

Source: https://baolaocai.vn/co-quan-thue-lam-viec-ca-ngay-nghi-de-ho-tro-nguoi-nop-thue-khi-sap-xep-bo-may-moi-post403991.html