The document clearly states that regional tax branches, large enterprise tax branches and e-commerce tax branches establish standing units and publicize hotlines to quickly receive information, feedback and promptly guide and resolve difficulties and problems of organizations and individuals in the tax field when implementing the restructuring of the apparatus according to the 2-level local government organization.
The leaders of the Tax Department have directed units in the whole industry to pay special attention and arrange for officials and civil servants to continue working on the 2 weekends to promptly support taxpayers.
Tax authorities work on holidays to support taxpayers when arranging new apparatus (Illustration photo: KT)
Local tax authorities shall establish a standing unit to support taxpayers, responsible for receiving, guiding, supporting, and promptly responding to feedback, recommendations, and problems of organizations, individuals, and taxpayers arising during the implementation of the restructuring of the apparatus according to the 2-level local government apparatus.
In cases beyond the authority, the standing department at the units shall promptly summarize and report to the Tax Department for consideration or propose to competent authorities for handling according to their functions and tasks. The settlement of administrative procedures for enterprises and taxpayers must be smooth, effective, and uninterrupted, creating the premise for the new model to operate smoothly and truly come into life.
The Tax Department requests heads of units in the entire industry to urgently organize implementation, ensuring no interruption in support and service activities for taxpayers during the period of organizational model transformation. At the same time, strengthen discipline, administrative discipline, internal inspection and supervision work and improve public ethics to prevent negative manifestations in the process of performing public duties, causing trouble, harassment, affecting the legitimate rights and interests of taxpayers.
In addition, continue to review and complete documents, procedures, organize staffing, promptly arrange sufficient personnel and necessary machinery and equipment to serve people coming to work, not to let any administrative procedures be delayed due to the reason of apparatus transition. Arrange officers and civil servants on duty to promptly explain and guide taxpayers on documents that are still uncertain about the authority to handle. At the same time, tax authorities increase support forces in the first days of operating the new organizational model to create maximum convenience for businesses and taxpayers.
During the period of transforming the organizational model, tax authorities at all levels must enhance their responsibility to best serve taxpayers and increase propaganda to the business community and taxpayers about the organizational model of 34 provincial and municipal taxes after restructuring towards streamlining, efficiency, effectiveness and efficiency so that the business community and taxpayers across the country know and join hands with the tax sector to build a healthy, equal and lawful business environment, ensuring the implementation of rights, obligations and legitimate interests of enterprises and taxpayers.
Source: https://baolaocai.vn/co-quan-thue-lam-viec-ca-ngay-nghi-de-ho-tro-nguoi-nop-thue-khi-sap-xep-bo-may-moi-post403991.html
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