Pilot application of AI chatbot - Virtual assistant to support taxpayers at Hanoi Tax Department

ANTD.VN - The virtual assistant supporting taxpayers will answer taxpayers' questions automatically and quickly with detailed, easy-to-understand content, integrated with current administrative procedure forms and intuitive instructional clips.

This morning (November 21), the Hanoi Tax Department launched the "Virtual Assistant in supporting taxpayers" application piloted at the Hanoi Tax Department.

Launching Ceremony of Virtual Assistant to Support Taxpayers

According to the Hanoi Tax Department, with a large number of managers (over 236,000 enterprises, 235,000 business households and over 10 million personal tax codes), ensuring compliance with tax management requirements, improving the effectiveness of taxpayer support, and reducing the workload for tax officials poses an urgent requirement for the unit to focus on technological solutions, especially artificial intelligence (AI) in taxpayer support work.

With that goal, since the beginning of 2024, the Hanoi Tax Department has collected data sources from the system of legal documents on tax policies and related legal policies, tax administrative procedures and frequently asked questions compiled through dialogue conferences between the Tax Authority and taxpayers.

Up to now, Hanoi Tax Department has built over 12,000 Q&A contents from taxpayers and tax authorities nationwide.

Accordingly, the Tax Department has completed the artificial intelligence product "Virtual assistant to support taxpayers".

Leaders of the General Department of Taxation and Hanoi Tax Department at the launching ceremony of the Virtual Assistant to support taxpayers

This is one of the first artificial intelligence application subsystems launched as part of the overall project of applying artificial intelligence to tax management that the Hanoi Tax Department is researching and building.

From synthesizing and classifying the entire database of legal regulations, policies, and tax administrative procedures (with 100 specialized laws), editing more than 10,000 bilingual questions... and being refined, combined with artificial intelligence technology, the Virtual Assistant supporting taxpayers will answer taxpayers' questions automatically and quickly with detailed, easy-to-understand content, integrating current administrative procedure forms, and intuitive, easy-to-understand instructional clips.

Taxpayers can easily use and interact with the Virtual Assistant 24/7, anytime, anywhere through technology devices such as smartphones, tablets, and computers with internet connection right on the Tax Industry's Electronic Information Portal, the eTax Mobile electronic tax application and on the iHanoi Digital Capital citizen application.

Source: https://www.anninhthudo.vn/thi-diem-ung-dung-chatbot-ai-tro-ly-ao-ho-tro-nguoi-nop-thue-tai-cuc-thue-ha-noi-post596150.antd