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Da Nang: Launching AI chatbot interface to support people 24/7

Hoa Khanh Ward, Da Nang City organized the festival "Joining hands in administrative reform and digital transformation", demonstrating the determination of the political system in innovating thinking and action, serving the people best.

Báo Đại Đoàn KếtBáo Đại Đoàn Kết29/11/2025

On November 29, in Hoa Khanh ward, Da Nang city, the Festival of joining hands in administrative reform and digital transformation in 2025 took place with the theme "Hoa Khanh - Convergence of Innovation and Serving the People".

There are nearly 60 booths at the festival. of departments, branches, industries, technology enterprises, schools, banks, police forces and community digital technology groups ... with practical services such as : electronic identification, digital signature, online public services, digital payment, STEM models, Robotics, innovative solutions... for people to experience and get acquainted with new services, utilities, and application products with modern technology...

Opening ceremony of the administrative reform and digital transformation festival in Hoa Khanh ward. Photo: Nguyen Tu.
Opening ceremony of the administrative reform and digital transformation festival in Hoa Khanh ward. Photo: Nguyen Tu.

The booths and activities at the festival all have the spirit of "Substance - efficiency - on-site support".

In addition to the experiences, the festival also gives gifts, supports students, provides tax advice, disseminates cyber security, and has a folk dance competition...

On this occasion, Hoa Khanh ward signed with agencies, units, technology - finance - telecommunications enterprises, creating a platform to promote digital applications in administrative procedures, cashless payments, building digital government, digital economy , digital society .

In particular, Hoa Khanh ward launched an AI chatbot interface on the ward's electronic information page to support people 24/7, and at the same time launched 69 community digital technology teams.

Students experience technology activities. Photo: Nguyen Tu.
Students experience technology activities. Photo: Nguyen Tu.

Mr. Nguyen Ha Bac, Secretary of the Party Committee of Hoa Khanh Ward, said that the festival is the first step in building a more modern and smarter Hoa Khanh Ward to serve the people better . The festival not only introduces many new models and technologies, but also affirms the efforts and determination of the entire political system of Hoa Khanh Ward with the motto of taking people and businesses as the center, the subject and the driving force of digital transformation; reform to serve people better, people benefit, businesses are more convenient; the government is closer to the people, more transparent and more effective, shifting from a management mindset to a service mindset; taking the satisfaction of people and businesses as the sole measure of the quality of public service activities; not leaving any individual or organization behind in the digitalization process.

The festival also raised 22 million VND to support people in disaster-stricken areas that have suffered heavy losses in recent times.

 

 

Nguyen Tu

Source: https://daidoanket.vn/da-nang-ra-mat-giao-dien-chatbot-ai-de-ho-tro-nguoi-dan-24-7.html


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