Da Nang: Hotel asked to apologize to a female tourist

On the afternoon of May 9, the People's Committee of Ngu Hanh Son District, Da Nang City announced that it had inspected Sea Sand Hotel 1 (An Thuong 3 Street, My An Ward) after a complaint from tourist Tran Thi Thuy Dung (residing in Ba Ria - Vung Tau Province).

The inspection team of Ngu Hanh Son District People's Committee has drawn up a record of administrative violations against Sea Sand Hotel 1 for the violation of "not ensuring the legitimate rights and interests according to the contract signed with tourists " as prescribed in Clause 5, Article 10, Decree No. 45/2019/ND-CP dated May 21, 2019 of the Government on administrative sanctions in the field of tourism. According to regulations, the fine for this act is from VND 10,000,000 to VND 15,000,000 for individuals; from VND 20,000,000 to VND 30,000,000 for organizations.

Đà Nẵng: Yêu cầu một khách sạn xin lỗi nữ du khách - Ảnh 1.

Sea Sand Hotel 1 must apologize to tourists

At the same time, the inspection team provided guidance and disseminated relevant legal documents, requiring the improvement of service quality and attitude, ensuring commercial civilization, friendly smiles and the content of the code of conduct in tourism activities for the owners of the accommodation establishments. In addition, the inspection team also warned and reminded the violations of this establishment regarding ensuring minimum conditions for technical facilities and tourist accommodation services when providing accommodation services to guests; requiring a commitment to take responsibility according to the law if re-offending.

Ngu Hanh Son District People's Committee also requested the owner of the accommodation facility to contact tourist Tran Thi Thuy Dung to apologize for the related violations as reflected and concluded by the inspection team above.

Working with the authorities, the legal representative of Sea Sand Hotel 1, Ms. Le Thi Bich Hai, agreed with the inspection and handling contents and committed to remedy the situation.

Previously, on May 7, the inspection team of Ngu Hanh Son district worked with the owner of the accommodation facility and identified the following violations: Sea Sand Hotel 1 violated the act of not ensuring the legal rights and interests according to the contract signed with tourists, specifically: The facility made a receipt and agreed with tourist Tran Thi Thuy Dung to register to stay in room 601 from May 1 to May 13, however, the facility did not hand over the correct room as agreed.

Sea Sand Hotel 1 violated regulations on minimum conditions for technical facilities and tourist accommodation services, specifically: Not changing mattress covers or mats or blankets or pillow covers when there are new guests.

On May 6, tourist Tran Thi Thuy Dung posted on social media accusing Sea Sand Hotel 1 of being "fraudulent, irresponsible, dirty and intimidating to guests". Accordingly, tourist Dung said that from April 5 to April 22, this tourist stayed at the above hotel. Before leaving, the female tourist booked a room from May 1 to May 13 and paid in full.

On May 1, when the tourist returned, the hotel informed her that the room was occupied and asked her to choose another room. When the staff showed her the two rooms, the tourist found the room "dirty" and refused. After that, the female tourist agreed to stay in the room arranged by the hotel. However, despite the guest's repeated requests for cleaning, the hotel did not arrange for staff to clean the room, leaving the room like a "battlefield".

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