Resolving complaints and denunciations thoroughly at the grassroots level.

Việt Nam•02/08/2024

Over the past period, the Party committees and authorities at all levels in Quang Ninh have paid attention to leading and directing the work of receiving citizens and resolving complaints and denunciations. This has contributed to ensuring the legitimate rights and interests of the State, organizations, and citizens, maintaining political security and social order, and promoting economic development.

The Central Citizen Reception Board conducted its first pilot program for online citizen reception in Mong Cai City on May 15, 2024. *Photo: Thanh Hoa*

Accordingly, Party committees and authorities at all levels have paid attention to leading, directing, and resolving complex, long-standing, and unresolved cases, and promptly handling newly arising cases; they have also focused on amending, supplementing, and promulgating regulations on the process of receiving and handling complaints and denunciations. ...proposals, feedback; directing the interconnectedness of citizen reception and complaint/denunciation resolution work; up to three levels throughout the province, in line with the spirit of "The entire political system getting involved".

For example, Ha Long City has taken many proactive and positive measures, strengthening dialogue with complainants in an open and democratic manner. At the same time, it has thoroughly and responsibly considered and resolved citizens' requests, ensuring compliance with current policies and regulations; resolving issues completely and thoroughly, preventing resentment and the formation of hotspots. The City People 's Committee regularly reviews and urges units to resolve complaints and denunciations. Ensuring adherence to prescribed timelines and procedures; holding meetings at least twice a month to hear reports from units, departments, and divisions on the results of handling complaints and denunciations, outstanding cases, obstacles, and proposed solutions. In addition, regularly incorporating the evaluation and review of the progress in handling complaints and denunciations. of the units in the regular briefing meetings of the City People's Committee; the Chairman of the City People's Committee directly directs the resolution of complaints and denunciations. and sign decisions resolving complaints and conclusions on denunciations within their authority…

As a result, the number of complaints and denunciations in the city has decreased significantly. There are no outstanding issues, the resolution rate remains stable; the status of complaints and denunciations is low. The number of unresolved and long-standing issues has decreased, thereby contributing to the stability of security and order in the locality.

The Party Committee of the Provincial People's Council has directed the issuance of regulations and rules on receiving citizens, supervising and urging the resolution of complaints and denunciations. , reflecting and making recommendations in accordance with their functions and authority. Notably, this includes the Regulations on the process of receiving and handling letters of feedback, recommendations, complaints, and denunciations. This includes documents submitted by organizations and individuals to the Provincial People's Council, 14th term, 2021-2026; regulations on receiving, classifying, forwarding to competent authorities for resolution, and monitoring the resolution of voter petitions through voter outreach activities of the Provincial People's Council representatives, 14th term, 2021-2026. The Party Committee of the Provincial People's Committee directs the Provincial People's Committee to issue approximately 30 guiding documents each year to improve the effectiveness of citizen reception and the resolution of complaints and denunciations. ; strengthen the enforcement of administrative procedural law and administrative judgments; maintain regular and unscheduled inspections of the implementation of citizen reception and complaint resolution work; ; strengthen the processing, resolution, and response to citizens' petitions.

District, town, and city Party committees are focusing on implementing directives to strengthen the work of receiving citizens and resolving complaints and denunciations. Directing the review and urging the handling and resolution of a number of complaints and denunciations. In the area, especially in cases involving large numbers of people, many localities have issued directives on strengthening the handling of complex and outstanding complaints and cases. Quang Ninh currently maintains an effective online connection system from the provincial citizen reception office to 177 commune-level connection points throughout the province...

Van Don district leaders held a regular citizen consultation session in May 2024. *Photo: Manh Truong*

Provincial-level public consultation sessions are streamed live to the public consultation offices in districts, towns, and cities where citizens submit their petitions, so that the Party secretaries and chairmen of the People's Committees of those localities can listen to and resolve their issues.

With coordinated and effective efforts, the work of receiving citizens and resolving complaints and denunciations has been successful. In recent times, the province has achieved many remarkable results, which have been highly appreciated by central agencies through inspections and supervision. The emphasis on strengthening dialogue with citizens by all levels of government has helped advisory bodies and those handling complaints to understand the issues clearly, develop correct guidance and measures, and achieve high levels of consensus and agreement in the resolution process. Furthermore, dialogue provides an opportunity for complainants to understand legal regulations and government policies.

In the first six months of the year, the situation regarding complaints and denunciations... In general, the situation in the province remained stable, with no hotspots emerging and no further complex incidents involving large crowds that could destabilize security, public order, or social safety. In particular, the Provincial People's Committee continued to maintain relationships and proactively coordinate with central agencies, especially the Central Citizen Reception Board and the Government Inspectorate . As a result, the Head of the Central Citizen Reception Board chaired a working group from the Government Inspectorate to work directly in Quang Ninh. Through this work, the working group helped the province resolve remaining difficulties and obstacles, encouraged and persuaded citizens to comply with state laws and regulations, and refrained from further complaints and denunciations. ...submissions, complaints, and appeals to higher levels, which were prolonged. As a result, the number of citizens, cases, and large groups of citizens visiting the citizen reception offices of state administrative agencies at all levels in the province decreased compared to the same period in 2023; the number of letters received and processed, and the number of complaints and denunciations were also reduced. The jurisdiction also decreased compared to the same period last year.

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