Refund of reserved tickets during Covid period

During the peak of the Covid-19 pandemic, the Railway industry had to temporarily suspend a number of passenger trains during the Lunar New Year 2021. To facilitate and protect customers' rights, the Railway industry refunded tickets or reserved the use of tickets for customers within 1 year. However, up to now, more than 4,000 customers have not completed the procedures to receive refunds, equivalent to nearly 2.2 billion VND.

Therefore, the Railway industry informs you to go to the nearest station to return the reserved ticket. The deadline is from now until October 31, 2024. After this time, the Railway industry will stop supporting the refund of reserved tickets according to regulations.

When going to the train station to refund the reserved ticket, you need to bring the original "Ticket Return Receipt" with the stamp of the ticket return location and valid identification documents to the ticket sales offices at the railway stations to receive the refund. In case you lose the "Ticket Return Receipt", the person returning the ticket must fill in the form at the train station, replacing the previous reserved ticket refund Receipt.

You can also call the ticket sales hotline 19001520 (Saigon) or 19000109 ( Hanoi ) for specific answers and instructions.

Source: https://vr.com.vn/tin-tuc--su-kien/hoan-tien-ve-bao-luu-trong-giai-doan-covid.html