What should customers do when their mobile subscription is locked due to unstandardized information?

According to MobiFone representative, after being locked in one direction, the subscriber number will continue to be locked in two directions for the next 15 days, and the number will be revoked after 30 days from the time of being locked in two directions.

When one-way communication is blocked, customers can continue to standardize subscriber information on the My MobiFone App, website https://tttb.mobifone.vn/ (via wifi access or from another device and log in via the OTP code sent to the customer's phone number) or go to MobiFone transaction stores nationwide for support in standardizing subscriber information.

Only those who receive messages from the network operator must perform mobile subscriber information standardization.

After being blocked from 2-way communication, customers need to go to MobiFone transaction stores nationwide to get support to standardize subscriber information. After being blocked from 1-way/2-way communication, if customers update their information, the previously blocked service will be automatically opened so that customers can communicate normally.

VinaPhone representative said that when one-way communication is blocked, customers' phone numbers can still make free calls to 18001091 for instructions. Customers can continue to standardize subscriber information on the MyVNPT App/Web to reopen communication (via wifi access or from another device and log in via the OTP code sent to the customer's phone number) or go to VinaPhone transaction points nationwide for support in standardizing subscriber information.

After 2-way communication is locked, customers need to go to transaction points nationwide to get support to standardize subscriber information.

After 30 days from the time of 2-way locking, subscriber numbers that have not standardized information will be revoked by VinaPhone according to the law.

According to Viettel , customers can standardize information via the My Viettel app or go to transaction points.

According to the Telecommunications Department, cases of using non-owner SIM cards, registered with old documents such as ID cards but the information matches the database will not be subject to information standardization this time.

(Source: Tin Tuc Newspaper)

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Source: https://vtc.vn/khach-hang-can-lam-gi-khi-bi-khoa-thue-bao-di-dong-do-chua-chuan-hoa-thong-tin-ar762335.html