Get back locked Zalo account in just a few steps

If your Zalo account is disabled, don't panic. You can regain access with just a few simple authentication steps right on your phone.

Zalo accounts may be disabled due to unusual activity or bad reports.

Users will not be able to use Zalo on computers and many features will be limited on phones.

Common causes include using emulators, third-party tools, or policy violations.

To restore the account, users need to authenticate their personal information right in the Zalo application.

The steps include taking a photo of both sides of the ID card/CCCD, a clear portrait photo and matching the documents.

In some cases, Zalo will require additional face and voice authentication.

The approval process usually takes 2 to 5 business days and is notified via OA Zalo (Zalo Official Account).

Note: Never use fake documents as this may result in your account being permanently locked.

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