Improve the quality of electricity services, bringing convenience to customers

Can Tho City Electricity Company is promoting the application of digital technology in management, production and business operations and customer care services. Thereby, not only bringing many conveniences to electricity customers, but also meeting the requirements of stable and reliable electricity supply for the city.

Officers and workers of Can Tho City Electricity Company apply technology in operation management at Cai Rang 110kV transformer station.

Currently, Can Tho City Electricity Company manages and operates 27 transformer stations with a capacity of 2,017MVA along with 7,434 medium voltage lines and 13,382 low voltage lines... ensuring to meet the requirements of stable power supply, serving more than 1.11 million electricity customers in the city. However, to improve the capacity of managing and safely operating the power system in the new period, the electricity industry has increased the application of power grid management software, collecting and managing remote metering data; checking and monitoring electricity trading in the business sector; applying control, monitoring and data collection systems; The synchronous application of digital technologies in technical management and grid operation not only helps the electricity industry promptly detect defects on the grid and promptly overcome the risk of incidents, but also improves the reliability of electricity supply to serve electricity customers.

Along with digitalization in management and operation of the power system, Can Tho City Electricity Company has continuously promoted the application of digital technology in business and customer service. Up to now, Can Tho City Electricity Company has provided online electricity services on digital platforms, such as through the National Public Service Portal; through the Customer Care website https://cskh.evnspc.vn/ or through the Customer Care switchboard of the Southern Power Corporation, through two numbers: 19001006 and 19009000. With these information channels, electricity customers can request new power supply from the medium voltage grid; change electricity usage capacity, change the subject of the electricity purchase and sale contract, extend the contract; terminate the contract; change the location of measuring and counting equipment... quickly and conveniently.

According to Mr. Huynh Huu Ky, Deputy Director of Can Tho City Electricity Company, one of the goals of improving the quality of customer service, associated with the digital transformation requirements that Can Tho City Electricity Company focuses on implementing in 2025 is to increase the installation of electronic meters in the work of recording and measuring electricity indexes remotely. Up to this point, Can Tho City Electricity Company has installed 100% of electromechanical meters for more than 1.11 million electricity customers in the city, bringing practical benefits to customers and helping the electricity industry improve the quality of customer service.

To improve the experience and convenience for electricity customers, Can Tho City Electricity Company has been promoting propaganda and encouraging electricity customers to install the EVNSPC Customer Care app of the Southern Power Corporation; encouraging customers to contact the electricity industry via the Customer Care website https://cskh.evnspc.vn/ or the Customer Care switchboard via 2 numbers: 19001006 and 19009000. Up to now, the electricity industry has provided 100% of online electricity services; The rate of customers paying electricity bills without cash in the city is over 99% and over 64.2% of customers use the EVNSPC Customer Service app... Along with that, Can Tho City Electricity Company also requires 28 electricity management teams in charge of power supply in 103 communes and wards in the city to focus on doing a good job of customer care at each unit, promptly receiving and quickly handling customers' requests for electricity services... From there, not only bringing convenience to electricity customers, but also increasing transparency and improving customer satisfaction with electricity services.

To increase the convenience in transactions between the electricity industry and customers, Can Tho City Electricity Company continues to deploy digital transformation solutions in the fields of business and customer services; at the same time, promoting data digitization, digitalization of business processes, interaction in digital space, applying new technology to meet the increasing demands of electricity customers. Thereby, bringing the best service quality to electricity customers in the city.

Article and photos: MY HOA

Source: https://baocantho.com.vn/nang-cao-chat-luong-dich-vu-dien-dem-lai-tien-ich-cho-khach-hang-a194281.html