Banking industry needs 750,000 technology workers by 2026

Deputy Governor of the State Bank Pham Tien Dung delivered the opening speech at the forum.

That is the information given at the Banking Human Resources Forum in the face of technology wave, held on July 16 in Hanoi .

In his opening speech, Deputy Governor of the State Bank of Vietnam Pham Tien Dung stated that the banking industry has never been as thirsty for human resources in information technology security as it is today.

In the 4.0 Industrial Revolution, banking operations have completely changed, from direct contact to management methods, supervision methods, and human resources.

If in 2017, the proportion of adults with bank accounts accounted for about 31% of Vietnam's population, up to now, this proportion has increased to 87%, equivalent to about 200 million deposit accounts. The number of financial transactions also reached 50-100 million transactions/day.

These figures show that the number of transactions in the banking system is very large, requiring changes in the bank's human resources. Most banks have had to establish a specialized data department, similar to the credit department.

The noticeable changes in banking operations in the current era are that more than 90% of customer transactions are conducted via digital channels; banking services are also performed automatically, no longer requiring staff to read documents...

This reality requires the banking industry to restructure, build smart business processes and, importantly, have a team that understands the business and information technology to work together to build that business. Any bank that cannot do that cannot participate in the game.

In his opening speech, Deputy Minister of Science and Technology Bui The Duy said that on average every 6 months to 1 year, a new technology is born, so updating in training technology human resources must be done continuously. In the new technology trend, Vietnam is required to develop technologies related to fintech, digital assets, blockchain, artificial intelligence, and must include them in the list of strategic technologies.

Deputy Minister of Science and Technology Bui The Duy spoke at the forum.

It is predicted that the basic financial and business operations will change their skills with artificial intelligence (AI). IT staff in banks must re-equip their knowledge to keep up with new platforms such as blockchain and AI.

Regarding human resources in the banking industry in the face of the technology wave, Deputy Minister of Science and Technology Bui The Duy said that future students who want to work in the banking industry must improve their skills. If they do not understand digital systems and security, they will not be able to advise customers.

“When human resource needs require those skills and universities do not change their entire training programs, they will not attract students. Especially the security group, we used to think about technology, but security today exists in our daily usage. Passwords, tokens, skills to recognize a message, send OTP codes via text messages are all objects that can be attacked by new technologies such as intermediate simulated broadcasting stations,” said Deputy Minister Bui The Duy.

At the forum, representatives of banks, training organizations, and banking and finance experts focused on discussing issues facing the banking industry today, such as: internal training in conjunction with universities, research institutes, and technology enterprises; building a flexible training model; retaining technology talent...

The scarcity of banking human resources with technological qualifications, especially in the technology field, has slowed down the application process in banks. According to Associate Professor, Dr. Pham Thi Hoang Anh, Deputy Director of the Banking Academy, by 2026 the banking industry will need 750,000 technology human resources.

At this time, the supply of information technology is not enough to meet the demand, causing the banking industry to lack human resources with deep expertise in information technology. This is a human resource that determines the competitiveness of banks.

Dr. Le Xuan Nghia, a banking and finance expert, expressed his opinion that digital transformation, AI, and blockchain are not trends, not the normal advancement of science and technology, but a matter of the times.

In Vietnam's actual conditions, it is necessary to speed up the training of AI, blockchain... If we hesitate, the dream of transforming the country in the new era cannot come true.

Emphasizing the importance of the inevitable transformation of digital technology and digitalization for the banking industry, economist Nguyen Tri Hieu emphasized that this trend also brings many risks, such as cyber security risks, potential protection risks, system risks, fraud, etc.

“It is predicted that in the next 10 years, AI will not be able to replace humans. Human decisions related to controlling the business environment, macroeconomics, law... need business ethics and intelligence to make the best decisions for the banking industry. This is very necessary, not digital transformation,” said Dr. Nguyen Tri Hieu.

TO HA

Source: https://nhandan.vn/nganh-ngan-hang-can-750000-nhan-luc-cong-nghe-vao-nam-2026-post894083.html