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The banking sector is making breakthroughs in digital transformation.

The State Bank of Vietnam has just issued Decision 1364 to implement Resolution 57 of the Politburo on breakthroughs in the development of science, technology, innovation, and digital transformation. In Quang Nam, the banking sector is making impressive progress in its digital transformation journey.

Báo Quảng NamBáo Quảng Nam29/04/2025

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Customers are satisfied with Vietcombank Quang Nam 's digital services. (Illustrative photo: QUANG VIET)

Move

Many individual and corporate customers are satisfied with Vietcombank Quang Nam's digital services. Mr. Vo Van Duc, Director of Vietcombank Quang Nam, said that the unit's card services are issued in partnership with the five largest international card organizations in the world (Visa, Amex, Master, JCB, Unipay).

Vietcombank's network of branches in Quang Nam accepts card payments throughout the province, meeting the shopping and payment needs of customers both domestically and internationally.

Vietcombank Quang Nam is deploying contactless chip cards that process transactions quickly and provide secure, international-standard transactions; and implementing modern payment methods such as virtual cards integrated into users' phones, and card payments via QR code...

At Agribank Quang Nam, Mr. Le Duc Quang - Deputy Director, stated that the unit's overarching operational orientation is to put customers at the center. In the context of the increasingly widespread technological revolution, Agribank Quang Nam has developed digital banking products and services to increase convenience and enhance customer experience.

The hallmark is its e-banking applications with user-friendly interfaces and numerous integrated features, meeting customers' transaction needs anytime, anywhere. Agribank Digital operates like a miniature bank branch, serving all customer segments, especially in rural and remote areas. This model helps customers easily access financial services, minimizing the time and effort required to visit traditional bank branches.

Agribank Quang Nam is launching the Open Smart Bank digital banking solution, which not only provides traditional financial services but also creates a smarter transaction environment for customers. This solution applies advanced technologies such as artificial intelligence, blockchain, and big data to optimize transaction processes, automate tasks, and enhance security. This is a significant milestone in Agribank Quang Nam's digital transformation.

Create a breakthrough

According to State Bank Governor Nguyen Thi Hong, Decision 1364 is a "breakthrough of breakthroughs" in the continuous development of science, technology, innovation, and digital transformation in the banking sector. The decision has institutionalized and fully implemented the viewpoints, objectives, and tasks assigned to the banking sector in Resolution 57 of the Politburo.

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Agribank Digital, a subsidiary of Agribank Quang Nam, operates like a miniature bank branch. Photo: QUANG VIET

Accordingly, the State Bank of Vietnam has assigned specific tasks to its affiliated units, credit institutions, branches of foreign banks, and payment intermediaries to organize and implement the goal of rapid, sustainable, and safe development.

Mr. Vo Van Duc stated that, building on the achievements of digital transformation in recent years, Vietcombank Quang Nam continues to develop science, technology, innovation, and digital transformation. The unit promotes electronic lending, aiming for complete automation of the process to shorten loan processing times; applies data from the national database in customer assessment; and accelerates the deployment of Open Banking and Open API to create innovative products and services to meet the increasingly high demands of customers.

In particular, Vietcombank Quang Nam has implemented a modern digital core banking platform that allows the bank to operate faster and smarter.

Mr. Tran Ngoc Anh, Director of Agribank Quang Nam, said that with the goal of becoming a modern bank, Agribank Quang Nam is continuing to accelerate the digital transformation process to not only meet customer needs but also contribute to the overall development of the digital economy.

The bank identifies digital transformation as key to expanding its service network, improving product quality, and serving customers more effectively. Looking to the future, Agribank Quang Nam aims to further develop digital banking products and services, enhancing security and safety in online transactions.

This credit institution also focuses on building a smart, accessible, and user-friendly digital banking environment, especially for people in rural areas.

According to the State Bank of Vietnam, the infrastructure for digital transformation in the banking sector will be invested in and improved in the coming time. This includes developing regulations on controlled testing mechanisms in the banking sector; deploying artificial intelligence in the document management and archiving system; replacing the reporting system with big data technology for operational management; and developing a national database project on banking customers…

Source: https://baoquangnam.vn/nganh-ngan-hang-dot-pha-chuyen-doi-so-3153862.html


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