At 9:00 a.m. this morning (April 1), the stock market opened its first trading session of the week, but many customers of VNDIRECT Securities Company were still unable to trade.
Early in the morning, many investors with accounts at VNDIRECT accessed their accounts with the expectation that trading would resume as previously announced by the company. However, investors were disappointed.
VNDIRECT's website at 9am 1.4 still shows the old announcement from last weekend
According to Ms. T. An - an investor in Ho Chi Minh City - since 7am this morning, she tried to access the VNDIRECT application on her phone and saw the price list information displayed before April 24. However, at 8:40am, she went back to the app and the screen was blank and only announced the investor support policy like last weekend. At the same time, when accessing the account on the website, the price list of many securities codes was not displayed.
On some stock forums, many investors also reported similar situations. At 9am, when the market opened, some people were able to access their accounts on the phone app but could not place orders, and data information was sometimes available and sometimes not. An investor named Le listed the situation as follows: "Can log in to account; price list is wrong; money transfer function is blocked. In short, after 8 days, still cannot trade. Boring".
VNDirect gradually restores the system
Last weekend, VNDIRECT Securities Company announced that it plans to resume trading from today (April 1). After that, the company also announced preferential policies in the second quarter of 2024 for customers to partially compensate for the losses caused by the suspension of trading in the past. Specifically, the company will waive fees for trading underlying securities in April; waive all interest rates for margin trading loans from March 25 to the date the trading system resumes; waive overdraft interest and overnight position management fees for derivative securities trading from March 25 to the date the trading system resumes; apply a margin trading loan interest rate of 9.3% in April to all old and new outstanding loans in April for customers with outstanding margin trading balances on any day of the month...
VNDIRECT was hacked on the morning of March 24, causing the entire system to stop working, investors could not access it and could not trade.
Source: https://thanhnien.vn/nha-dau-tu-chung-khoan-tai-vndirect-sang-14-van-chua-the-giao-dich-duoc-185240401091124411.htm
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