A female guest in Zhoukou ( Henan ) rented a hotel room for the night. After she checked out, the hotel bed sheets were dirty, with many blood stains on the sheets that were difficult to wash.
A woman checked into a hotel room the night before and checked out the next morning. The housekeeping staff found blood stains on the sheets and the problem was not from the hotel. So the housekeeping staff informed the front desk.
The receptionist informed the female guest about the condition of the bed sheets and offered to deduct a portion of the hotel room deposit for laundry costs. The guest happily accepted and quickly left.
The incident has sparked controversy after being shared on social media. Some people think that this situation was just an accident and that the female guest only needs to pay for the laundry. Others say that this guest does not need to pay for the laundry and that the hotel should cover all the costs.
According to the lawyer's opinion, the female guest does not need to pay any laundry costs in this case.
The woman rented a hotel room to meet her living needs, so according to Article 2 of the Chinese Consumer Protection Law, the female guest is entitled to exercise her rights and interests.
According to the hotel's regulations, if the bed sheet is soiled, the customer must pay a certain cleaning fee. But there are two problems here. The first problem is whether the woman knows about the regulation that if the bed sheet is soiled, the customer will be the one to pay for the cleaning fee or not? If the customer does not know, the hotel's subsequent act of charging the customer will violate the customer's rights and interests as a consumer.
The second issue is whether the hotel's regulations are standard? According to the provisions of the Civil Code, if a party provides an exemption clause, unreasonably reduces its liability, increases the liability of the other party or limits the other party's main rights, then that provision is considered inappropriate.
In fact, hotel bed sheets must be cleaned and replaced daily. Therefore, there is absolutely no legal basis for charging customers for washing when the bed sheets are dirty.
The lawyer said that if the customer only soils the bed sheet during daily use, they do not need to pay any fees. On the contrary, if the customer does not use it normally but commits acts of vandalism or intentionally soils it, then they must compensate and pay the hotel for the laundry costs.
(According to Vietnamnet, January 4)
Source
Comment (0)